Add roles to t1 group and t2 group

[Dileep Raju]

As an Incident owner, I want to add below access privileges to the t1 & t2 groups.
1) Ability to report on interaction records
2) Read-Only access to assignment rules
3) Read-only access to incident email logs.
4) Read-only access to service level configurations
5) Ability to cancel Incidents

1. Users in the t1 & t2 groups have read-only access to view existing incident email logs for review.

2. Users in the t1 & t2 groups should have the ability to report on interaction records

3. User in the mentioned groups should have the ability to view the existing assignment rules in read-only mode.

4. Users should not have the capability to modify or alter assignment rules. 

5. Users in the t1 & t2 groups should have 'Read-only access to service level configurations'.

6. Users in the t1 & t2 groups should have the ability to cancel incidents.

Test users
1. ITIL User
2. T1 & T2 Group user

[Minh Huy Lam Qu]

You can grant "admin" and "snc_read_only". But for point 6, with read_only role, they can not cancel incidents.

[Dileep Raju]

Hi @Minh Huy Lam Qu 
Thank you for quick reply
Could you please let me know explain why we need to give admin access and If we provide admin access any other issue will raise?

[Minh Huy Lam Qu · Accepted solution]

Because the point 2 and point 3, these modules are just available for "admin" role. If you want to allow other role access to "Assignment Rule" and Logs, you need to config the ACLs and module visibility.

=> For the easy approach, you can granted the "admin" role with read-only. With the read-only role, they will not create or modify anything in the system.

[Dileep Raju]

Hi @Minh Huy Lam Qu 
Could you please help me for 
point 6, with read_only role, they can not cancel incidents.