Show a grouped report in export

jaubert · ‎11-10-2023

Good Morning,

Quick question, is there a way to export a list of incident records grouped? I know we can view them grouped within the application but my manager is requesting it grouped so he can view via email.

Thanks,

Jewell

Hemanth M1 · ‎11-10-2023

HI @jaubert ,

Configure a list report add group by (Assignment Group) and scheduled that report to send email

Ex:

You would receive an email with an attachment as below

Scheduled Report

Email Attachment:

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

Jaspal Singh · ‎11-10-2023

Hi,

As far as I am aware there isn't any functionality OOB. Better will be to manipulate somehow in excel or so.

Hemanth M1 · ‎11-10-2023

HI @jaubert ,

Configure a list report add group by (Assignment Group) and scheduled that report to send email

Ex:

You would receive an email with an attachment as below

Scheduled Report

Email Attachment:

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Dr Atul G- LNG · ‎11-10-2023

Hi @jaubert

Yes, it can be doable. You can report by group by

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************