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Trigger Notification

Hello Everyone,Can anyone help with this?I want Scheduled Jobs ScriptI created 3 Notifications and 3 events and those 3 events that have been created need to be triggered through scheduled job, first event will be triggered if the state has not chang...

Community Alums by Community Alums  
  • 545 Views
  • 1 replies
  • 1 helpfuls

Resolved! Average time to resolve an Order Guide

Hi, as part of our Incident Management we also look after the life cycle of Requests and looking to find the average time its taking to complete the full request.  We have created a report for Average time to resolve an ITEM Is there a way to report ...

shelley0366 by Tera Contributor
  • 543 Views
  • 4 replies
  • 2 helpfuls

reference qualifier code is not working

Below reference qualifier code is not working. Could someone please help me. javascript:'name=x_nuvo_eam_facilities_work_orders^element=u_facilities_problem^inactive=false^NQname=incident^element=u_problem_type^inactive=false^dependent_value='+...

Data Lake integration with ServiceNow

Hi, I am new to integrations and have no knowledge on it. I have a requirement to get the vulnerability scan reports from Data Lake tool and automatically attach to RITMs in serviceNow. Please help me with steps and code to achieve this requirement.P...

Resolved! Restrict user to resolve the incident

Hi Team,I'm Trying to stop user resolving the incident which contains priority is P1/P2. its working but not meeting our Test Cases:1)if priority is p1/p2  then it allow only "major incident management team" to resolve the incident. 2)  Allow other u...

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nani1 by Tera Contributor
  • 1641 Views
  • 18 replies
  • 0 helpfuls

Resolved! Use Case

If there is a custom field on click of UI action I want to populate count of incident which are from same assignment group and I want to show this field to only admin or ITIL user which modules you will use for this?

On-Call Schedule with two child schedules.

Hello all, I am having trouble creating a complex schedule for one of my On-Call Assignment Groups.  I have a group that has two shifts.  The first shift is weekday 8-5 (excluding holidays)The second shift is all the rest of the hours in the week (in...

kevinmurphy by Tera Contributor
  • 451 Views
  • 1 replies
  • 0 helpfuls

Resolved! Notification Field not Displaying on User Table

We have created vendor user accounts and included email addresses so they get notifications when their incidents are opened, updated and resolved. We have a couple though that are not getting any emails and when we click on their record in the Caller...

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terrieb by Tera Guru
  • 702 Views
  • 1 replies
  • 1 helpfuls

'Complete by Date' Validation in Catalog Item

Hi Community,I'm currently working on a catalog item that includes a 'Complete by Date' field. I've implemented a validation script to ensure the selected date and time are not set to today, any past date, weekends, or Indian holidays. However, some ...

Golu_thrr by Tera Contributor
  • 258 Views
  • 1 replies
  • 0 helpfuls