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Resolved! Client script 'if not' is not working

function onLoad() {    if (!('u_managed_by_last_certified' == '' || 'u_managed_by_last_certified' == null)) {        g_form.setValue('u_verification_method', 'Data Certification');        g_form.setValue('u_last_verification_date', g_form.getValue('u...

Srvs by Kilo Guru
  • 303 Views
  • 1 replies
  • 0 helpfuls

Resolved! Resolution SLA

Hi Team,  i need to create dashboard which talks about resolution SLA, like suppose inflow of the ticket is high and team doesn't know other ticket is going to be SLA breach need to work on. So, i would like to create such dashboard so that we could ...

Garvit1 by Tera Contributor
  • 690 Views
  • 6 replies
  • 0 helpfuls

Resolved! Activities translate issue

I am using a Japanese environment.In the record activities. the [empty] should be  translated to [空]、but it is translated to [います]。Where can find the translate rule in the instance.  

ChangShuang_1-1722235049663.png ChangShuang_0-1722234895330.png

Resolved! Read ACL is not working for incident table

Hi All,I have a requirement when assignment group is "Openspace" then that incident will only visible to Openspace groupFor that I have created read ACL for the incident table. and Condition is Assignment group is Openspace and the script is var grp ...

Samiksha2 by Mega Sage
  • 385 Views
  • 1 replies
  • 1 helpfuls

Parent Child Incidents Root Cause Problem

Hello, I have a question about child incidents. When I connect a child incident to a parent incident, child doesn't update. Status remains same as before the connection. Doesn't show any comments or changes on child incident. Also, when parent is res...

ZeynepErenC by Giga Explorer
  • 264 Views
  • 1 replies
  • 0 helpfuls

Resolved! Parent Incident

I am facing issue when trying to filter incidents by the parent incident's Sys ID. When I apply the filter in the incident list view, it shows no results, even though I am sure there are child incidents linked to the specified parent incident.the ste...

Rishabh_N by Tera Contributor
  • 1707 Views
  • 9 replies
  • 5 helpfuls