Hi all. I have a requirement, I created in the custom table for the dummy data uploaded in the system, we have incident created time and resolved time , need to calculate the worked time, for that I created the time worked field, how to achieve this?...
Hey All, I'm having an issue with inviting users to a Slack Channel from Service Now. The channel does get created and I get notified from Slack and the user I invited gets the ping from the app as well but when they try to click Join Channel it just...
I want to implement the integration between ServiceNow and Splunk using Oauth 2.0.Created users for Integration.The user has 'Web access only' set to true.After setting up the Application Registry, access was carried out from Splunk, but ‘Only intera...
Do we need HCLS license for using EMR Help functionality?
Hi,I am trying to convert the incident records which is created on today to PDF using the scheduled job which will be run on daily at 12 AM IST.I tried this PDFGenerationAPI api but it is converting the HTML fields to PDF only. But I want list of re...
I am uploading the data via transform map, how can i add the value on the close notes according to the excel ,as close filed is not available in the mapping assist. Any help or suggestion will be helpful.
Hello All,Can someone please let me know how should I create a push notification in now mobile app, It should trigger when any major incident creates (P1/P2) and should be able to see what site (global, local, region) and service impacted, priority, ...
I have been asked to do research into allowing certain assignment groups the ability to reopen closed incidents. I'm not finding a ton of information about this but I get the feeling it's a bad idea for several reasons. No one should be allowed to op...
Hi,Can any one please help me on how to make propose major incident only available for few groups. I created a system property storing sys id of all the groups and added condition in ui action like gs.getUser().isMember(gs.getProperty('property_name'...
Hello , How to hide email received from activity filter ? Thanks
Hi All, We have a requirement that When we update the Incident State to Active and the Assignment group remains unchanged then we need to Assigned To field is made Mandatory Please help to proceed on this ThanksRamu
Hello, I have logged into the incident form, my region is india, in Assignment group field it needs to show only india groups list. If some x person logs in, he's region is empty, in that case it needs to show all the assignment groups list. if some...
Hi,By using the Display BR that triggers when the Channel is set to "Email." This rule should display a field message that includes the Caller's email address" Please help me out with the BR on the same requirement. Thanks,
Hi, When I'm creating an incident record, I want the Assignment based on the logged in users Assignment group. I want the assignment group to auto-populate based on the logged-in user's or caller's assignment group. If there are multiple groups, it w...
Hi When we retire an Assignment Group, apparently they are still available for selection, can someone confirm that this is OOB functionality. This is how our platform is currently functioning, we are finding Incidents/requests assigned to the wrong a...