Adding the Report Knowledge Gap on incident form

[sala1]

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

[Dr Atul G- LNG]

Hi @sala1 

What this button will do? Report Knowledge Gap for creating a KFT -- need more details about same.

[sala1]

Hello @Dr Atul G- LNG,

Report a knowledge gap when you do not find any documented appropriate resolution documented for an incident. The knowledge gap record helps the team know to create a knowledge article for the incident.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/itsm-workspace/ta...

He create Knowledge Article Feedback

[Dr Atul G- LNG]

Hi  @sala1 

Did you activated the plugins?

[sala1]

The plugin is active.