Adding the Report Knowledge Gap on incident form

sala1
Tera Contributor

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

22 REPLIES 22

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sala1 

 

What this button will do? Report Knowledge Gap for creating a KFT -- need more details about same.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hello @Dr Atul G- LNG,

Report a knowledge gap when you do not find any documented appropriate resolution documented for an incident. The knowledge gap record helps the team know to create a knowledge article for the incident.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/itsm-workspace/ta...

He create Knowledge Article Feedback

sala1_0-1712067122389.png

 

 

Hi  @sala1 

 

Did you activated the plugins?

AGLearnNGrow_0-1712067433655.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sala1_0-1712067614891.png

The plugin is active.