state change to on hold and hold reason on awaiting change when we create change from incidnet
state change to on hold and hold reason on awaiting change when we create change from incidnet. Thank you !!
Forum Posts
Resolved! regarding Currency conversion INR TO USD
Hi all, could anyone please help me with one requirement? i have two fields total_spend_inr and total_spend_usd. i want whenever i enter INR Amount Usd amount should autopopulate.could anyone please help with the script. @Ankur Bawiskar @Sourav11 T...
Error- Authentication Failure in Email POP3
In Email account while creating and accessing the POP3 it shows connection failed error. how to over come this error. Working in PDI version San Diego
Resolved! How reopen count field works on the incident form?
Hi all, Could you please let me know how "reopen count" field works on the incident form?Based on what it will update the count?As far as I know whenever state changes from Resolved to in progress it gets updated. For example: Caller rejecting the so...
How to show alert/information message in agent workspace
We have written client scripts in global scope & workspace scope to show info message in agent workspace but that message is not populating in agent workspace view. Can you please guide on how to show error messages/info messages in agent workspace v...
Resolved! "Confirm Data Loss" error
Good Morning, I ran an preview for an update set that I wanted to commit this AM and ran into the below error. Can someone please help me to understand what it means? I created a custom table and I'm not sure why "incident notes" is being reference...
Resolved! contextual search not returning results
For some reason, the contextual search on my incident form is not returning any results. It is working fine in dev instance but not in test:What could be the possible reason?
How to automatically assign a incident to a user of the same group.
For example i'm a user of "xyz" assignment group and I want that when a new incident\task assigned or routed to "xyz" then it should be assigned automatically to a user of "xyz" group.I have tried by creating a assignment rule where in the filter I h...
Resolved! Notification Preference
Hi All, Can some one tell me about the Notification Preference that has SLA Breached What is the use of it? I need a notification to send me. when SLA has breached to other assignment group which i am not part of it.
IMAP Connection timed out or authentication failed
Hello We have enabled IMAP oAuth2.0, but the connection is timed out or authentication error.We have given all oAuth entity scope in app registry.Unable to connect to the servicenow.port 993.While manually login to the outlook, we can see that the ma...
How to add hyper link to incident record in service portal?
Hi Team, I have created the widget to show all the priority 1 incidents on the form. But i don't have an idea how to add the hyperlink and edit option access to the incident. I would appreciate your assistance in adding it to the script. HTML Templat...
Uploaded attachments should be saved in sharepoint
I have a requirement that there will be attachment fields present on the form and when the user uploads attachments then those files should be saved in folders in SharePoint. Is this achievable? can anyone please provide a way to achieve this?
not all the fields available when creating an incident template
When a user with ITIL role tries to create an incident template, he/she does not have all fields available. weirdly enough my ITIL users can only assign values when creating an incident template to the following fields:- category- impact- subcategory...
Resolved! Assigned to should be member of Assignment Group
I want to show only Group members in Assigned to field for group selected in Assignment Group. How to achieve it?
