Adding the Report Knowledge Gap on incident form
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‎04-02-2024 06:30 AM - edited ‎04-02-2024 06:31 AM
Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list
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‎04-02-2024 07:41 AM
Hi @sala1
I tried this in my PDI and working fine
Go to SOW -- Incident - 3 dots and here
Need Admin rights to see this as per doc. Try to repair plugin once.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-02-2024 07:43 AM
I know that is working. I want on the next ui form. I want on the form of incident table.
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‎04-02-2024 07:48 AM
ohh, so you need this UI action on Form instead of 3 dots?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-08-2024 02:44 AM
No i want on the incident form :
Or on the related list.
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‎04-08-2024 02:53 AM
This is you native view.
Goto UI action
Search for this UI Action
Tick Form Button.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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