Adding the Report Knowledge Gap on incident form

sala1
Tera Contributor

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

22 REPLIES 22

Hi @sala1 

 

I tried this in my PDI and working fine

 

Go to SOW -- Incident - 3 dots and here

 

AGLearnNGrow_0-1712068869806.png

 

 

Need Admin rights to see this as per doc. Try to repair plugin once.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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I know that is working. I want on the next ui form. I want on the form of incident table.

ohh, so you need this UI action on Form instead of 3 dots?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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No i want on the incident form : 

sala1_0-1712569449659.png

Or on the related list.

This is you native view. 

 

Goto UI action

Search for  this UI Action

Tick Form Button.

AGLearnNGrow_0-1712570008623.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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