Adding the Report Knowledge Gap on incident form

[sala1]

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

[sala1]

I also try to activate but the function is not working

[Dr Atul G- LNG]

Hi @sala1 

There are 2 UI Action hope using right one

[sala1]

@Dr Atul G- LNG,

I tried with the second, I tick the form button. Still not working.

[Dr Atul G- LNG]

Hi @sala1 

NOt sure why it is not working, is any ACL / role blocking please check.

[sala1]

I don't have any error in logs. Are you try in your PDI is working ?