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Adding the Report Knowledge Gap on incident form

sala1
Tera Contributor

‎04-02-2024 06:30 AM - edited ‎04-02-2024 06:31 AM

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

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22 REPLIES 22

sala1
Tera Contributor
In response to Dr Atul G- LNG

‎04-08-2024 02:57 AM

I also try to activate but the function is not working

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to sala1

‎04-08-2024 03:14 AM

Hi @sala1 

 

There are 2 UI Action hope using right one

 

AGLearnNGrow_0-1712571234814.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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sala1
Tera Contributor
In response to Dr Atul G- LNG

‎04-08-2024 03:16 AM

@Dr Atul G- LNG,

I tried with the second, I tick the form button. Still not working.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to sala1

‎04-08-2024 03:17 AM

Hi @sala1 

 

NOt sure why it is not working, is any ACL / role blocking please check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sala1
Tera Contributor
In response to Dr Atul G- LNG

‎04-08-2024 03:27 AM

I don't have any error in logs. Are you try in your PDI is working ?

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