Adding the Report Knowledge Gap on incident form

[sala1]

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

[Dr Atul - LNG]

Yes mate, screen shot from PDI only. 

[sala1]

I have the button but the function is not working

[Dr Atul - LNG]

Was it working on SOW?If yes, then in Native may be some role/ ACL issue. check the UI action conditions. 

[sala1]

And also im on my pdi the button is displaying but when I click on the button i don't have any response. Normally a popup is open.

[sala1]

I try already but still not working