Attachment not able to download from RITM

deepika46
Tera Contributor

‎01-04-2024 12:12 PM

Hello experts,

 

I have a catalog item and inside that i have a field by the type attachment. PFA

deepika46_0-1704398786644.png

When the RITM is submitted, in the backend admin is able to download the file but the ITIL Person is not able to download. The ADMIN Person is getting the below  and by clicking is able to download

deepika46_1-1704398930772.png

The ITIL Person is getting the below and by clicking is not able to download

 

deepika46_2-1704399055921.png

Can anyone help where the issue lies. Thanks in advace

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4 REPLIES 4

Siddhesh Gawade
Mega Sage
Mega Sage

‎01-04-2024 12:25 PM

Hello @deepika46 ,

 

There should be a read ACL on sys_attachment table. Please check that ACL make appropriate changes. It should resolve your issue.

 

Regards,

Siddhesh

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Siddhesh Gawade
Mega Sage
Mega Sage
In response to Siddhesh Gawade

‎01-05-2024 01:14 AM

Hello @deepika46 ,

 

Does this resolved you issue ? If yes, It would be great if you mark my response as CORRECT or Helpful so that others can see this on top of the list and get benefited by this.

 

Thanks & Regards,

Siddhesh

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deepika46
Tera Contributor
In response to Siddhesh Gawade

‎01-05-2024 05:56 AM

Not it didn’t solve

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Siddhesh Gawade
Mega Sage
Mega Sage
In response to deepika46

‎01-05-2024 06:25 AM

@deepika46 , 

 

Please check this thread: End User not able to download Attachment 

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