Is it possible to capture or log activity notes when a user downloads an attachment?

[Purvi Kotadiya]

Is it possible to capture or log activity notes when a user downloads an attachment using the attachment icon on a custom table?

[Tanushree Maiti · Accepted solution]

Hi @Purvi Kotadiya 

1. Navigate to Event registry table (sysevent_register.list)

2. There you will get attachment.read event  ,OOB. This even helps to track whether an attachment has been read/dowloaded. 

Link:  https://<your_instance_name>/now/nav/ui/classic/params/target/sysevent_register_list.do%3Fsysparm_query%3DtableLIKEattachment%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

Now if you upload  any attachment using attachment icon in incident, 

it  will show in activity log of incident.

Now if you download it , you can track it from here.

Navigate to sysevent.list table

(Check the screenshot which I downloaded as admin in my PDI)

[Tanushree Maiti · Accepted solution]

Hi @Purvi Kotadiya 

1. Navigate to Event registry table (sysevent_register.list)

2. There you will get attachment.read event  ,OOB. This even helps to track whether an attachment has been read/dowloaded. 

Link:  https://<your_instance_name>/now/nav/ui/classic/params/target/sysevent_register_list.do%3Fsysparm_query%3DtableLIKEattachment%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

Now if you upload  any attachment using attachment icon in incident, 

it  will show in activity log of incident.

Now if you download it , you can track it from here.

Navigate to sysevent.list table

(Check the screenshot which I downloaded as admin in my PDI)

[Purvi Kotadiya]

Hi @Tanushree Maiti , Thank you for the response. I have checked as you mentioned and I can see the event in the sysevents table.

Can I copy this event in the activity notes via BR or some other ways which doesn't impact the performance?

[Tanushree Maiti · Accepted solution]

Hi @Purvi Kotadiya 

You could try using BR.

However, the sysevent table is a backend table, and it’s likely that only admins have access to it—not the caller or the requested user.

As an alternative, you could generate a report from it and share that with the business, if that works for them.

[Purvi Kotadiya]

@Tanushree Maiti , yes, end user will not have access to that table. Generating a report is a good idea.