How to create standard change request using rest api explorer
Hi team, Can you please help me with "How to create standard change request using rest api explorer"
Forum Posts
Date/Time field depends on True /false field on Incident form
Hi All, We have Escalated Filed (True/False) field and Escalated Time field (Date/Time ) on Incident and Request form.Now I wanted to auto populate the date and time on Escalated Time field when Escalated field is marked as True and auto clear once...
DataDog Integration is setting a field on Incident - don't know why
We are setting up an integration with DataDog to create Incidents.Everything looks fine except there is one custom field (u_major_incident) that is being set even though it appears nowhere in the Datadog work. (It's the field to flag the Incident as ...
Auto populate assignment group and assigned to
Two requirements: 1)Once request created then based on category and sub-category auto fill the assignment group (in this group all managers available) and based on 'requested for' field the manager should populate on assigned to. 2)the particular gro...
Remove Workspace from the Search
Hey All, We currently are not planning to use the workspace ticket view with tasks so I need to find a way to disable it from the search. We just recently upgraded to Washington on our Dev instance and noticed that the global search is gone. I'm look...
Configuring Microsoft Teams Meetings Extension for Major Incident
We initially set up the Microsoft Teams Meeting Extensions for Major Incident Management using the 'single tenant' setup to roll it out accepting that we would be breaking the connection for the lower environments as we moved the configuration up to ...
Not able to see search result in portal
Hi, When i search CMDB in portal it is showing below error. i tried to add meta in catalog items i'm unable to see the CMDB related catalog items. Please help me on this.Thanks.
How to perform incident triage with multiple teams getting credit
We have a team that often has incidents assigned where they need to reach out to others to triage the issue. But of course the original team does not want to pass ownership and the other teams want some level of credit for working on the ticket. I ...
Drop-down list not working in Portal but working in Record Producer "Try it"
Drop-down list showing in the Record Producer "Try It" displays 5 entries for "Select specific area" but in the portal it shows all the entries. Where do I go to have the portal show just the 5 entries?
Part of Incoming email missing on incident
We have an email that comes from Salesforce into ServiceNow but one line is missing from the details. When you view the email on the incident the line is there but missing from the incident. If the same incident is forwarded in from someone who has r...
Not able to view incidents
Hi, User not able to view Security incidents. It is showing below message. Please help on this.Thanks.
Add image in email template
Hi Team, I want to add image header, in notification message I am adding the header image. It shoudl reflect to all the records, How to proceed,
Customization around Incident Management Lifecycle
We want to add customization around Incident Management Lifecycle. The requirement is as follows: 1. After a specific incident got created, if it is not resolved within X minutes, send a notification (Email01) to a specific group informing them that ...
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Auto populate
Guys can anyone fulfill my requirement!!!I have 2 fields, caller and Email, "Both are Reference fields only from sys_user table"...Whenever I change the caller, I want to populate his email
