I'm unable to see Show email details in Activity.
I'm unable to see Show email details in Activity.
Forum Posts
Resolved! When Major incident is closed Problem ticket should be created.
Hi Everyone, I have a requirement to create a problem record when major incident is Resolved. So i wrote a after business rule with condition incident state is resolved and Priority is 1. Here is the script i wrote. This is worki...
Resolved! How to get the current date as a filter
Hi , I’m trying to create a report for a dashboard that will show tasks that are within 3 days of the planned end date.ideally I was looking for a filter such as current date is less than 4 days from planned end date. i don’t know how to get the cur...
Issue in flow designer
I have created a flow designer on the incident form. Now I need to reload the incident record once the flow designer execution is completed. Thanks,Mourya
Resolved! Major Incident workbench — Summary tab
Hi All,In workbench under Summary tab provides a unified view of information in the form of a card layout. The information on impacted services, affected CIs, active outages, locations that are impacted, and child incidents helps to keep you informed...
Resolved! Creation of major incident when we click on major incident field
Hi,I have created a Major incident field on incident. When that is checked and priority is when it should create a new major incident. I have configured a trigger rule but it is just showing in activity log. But I am unable to see a incident under ma...
Multiple Level Approvals Required in Change Management
Hello Experts,As per the OOTB for normal changes, After the assess state change will be moved to authorize and triggers CAB approval. But our requirement is in authorize state we need two levels of approvals. One will goes to CMG group and if they ap...
Sla bar colours need to be updated based on the conditions
Hi Folks , I have a requirement where we need to update the colour codes of the SLA Bar like this . 1. Opened Date/Time - 50% ofSLA duration ---- SLA Bar needs to be Green-------------------------------------------------------------------- 2. 50% of ...
How to pass sys_id to script include
Hello,I'm leveraging one OOTB functionality but couldn't able to achieve the requirement. We have Add Ui action on incident which will help to add more incidents on a single go. Following is the problem record, In which I can add number of incidents ...
Resolved! For some Users, location field is populating as empty on the incident form even location is fill.
Hello Team, I have received an incident in which, users whos location is filled in the user table but on the incident form there location is populating as empty. I am unable to reproduce this issue in the NON - PROD. Also, I can see that location i...
Resolved! How to configure assigned to should not visible when the assignment group is empty?
How to configure assigned to should not visible when the assignment group is empty?andHow to print latest 10 incidents in servicenow?
Error Handling in ServiceNow for a OUTBOUND Rest message
Hello Developers, We are doing e-bonding via OUTBOUND Rest Message.We are X company & OUTBOINDING to Y company.There is a BR at place which will trigger the OUTBOUND with necessary Data from X to Y & a ticket will be created on Y company end.Ticket n...
Here is How You Excel 10x More Than the Average Incident Manager
As an Incident Manager, all of your “differentiation,” all of your management power, and all of your efficiency come from solving 1 specific problem, for 1 specific type of person, in 1 specific way.This is THE path to excel 10X more than a “commodit...
Resolved! In ATF i am facing the issue for Attachment validation thing
Hi,In ATF i am facing the issue for Attachment validation thing, please help me out what are the steps we can use to attach the attachments in particular places of the catalog item. Thanks,
Resolved! On Hold SLA Best Practices
Looking for some suggestions or guidance on timelines for On Hold ticket status. Any examples or ideas for different types of On Hold reasons you can share? Thanks in advance!
