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Incident Management forum
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Forum Posts

Unable to create Notification

I am trying to create a notification and getting this error:onSubmit script error: TypeError: Cannot read properties of undefined (reading 'options'):function() {      var hinput = $(ref);      var cfilter = getFilter(ref);      hinput.value = unesca...

samadam by Kilo Sage
  • 493 Views
  • 2 replies
  • 0 helpfuls

ITIL

Create two group called ITIL_dev and ITIL_manager whenever there is update in the ITIL_dev group manager field that particular usershould be added to the ITIL_manager group ? Any idea how to build this example scenaior help me.

Ram012 by Tera Contributor
  • 503 Views
  • 1 replies
  • 1 helpfuls

Doubling up on "Work Notes" field

Hi All,I have a minor issue where the "Work Notes" field will show up twice for existing tickets, but only the top one (above the "Screenshot" field) shows up for new tickets.I've looked through the Form Design and Form Layout settings, and I don't e...

Resolved! Additional Comments/Work Notes Issue after Clone

After cloning prod down to any sub-instance I've noticed that all of our Additional comments and Work notes (all activities) are showing as being submitted by the Requestor even though some of those comments/notes were submitted by the Assigned to. T...

TStark by Kilo Sage
  • 937 Views
  • 1 replies
  • 2 helpfuls

Resolved! Instance name and email address changes

I have a question related to how the responses handle by the instance after the change the email address.User case:Currently , when a customer replies to an incident notification, the email is sent to XYZ@service-now.com and response fetch to corresp...

attanhes by Tera Guru
  • 2209 Views
  • 4 replies
  • 0 helpfuls

filter\report on reopened incidents

Hello! fairly new to this aspect to ServiceNow, im coming from being an agent creating the problem to being the one that has to find the problems   Long story short i am looking for ways to create filters in Servicenow based on users reopening incide...

craigfear by Mega Contributor
  • 2210 Views
  • 3 replies
  • 0 helpfuls

Resolved! Auto categorise incidents when self resolved

I'm trying to set the category and subcategory of an incident when its set to resolved by the user on the employee centre. I've put in a business rule to set the category fields to resolved by user if conditions are resolution code is resolved by use...

lynchr02 by Tera Contributor
  • 1614 Views
  • 4 replies
  • 0 helpfuls