Hello,Need help I have a requirement to create a report under task_sla table with the task incident column:NumberShort DescriptionPriorityAssigned toResolution NotesBusiness elapsed time for response ( hours)Business elapsed time for resolution ( hou...
Hi Team, I've created a new notification and mail script to include the recent work notes comments- in the notification when a user is mentioned through @Mention. However, when testing the notification, the subject line and the body of the email isn'...
Hello,In our instance for the default view on our instance table we have the resolution code and resolution notes (internal only) fields set as mandatory. I am curious to know where ths is set-up (for example is it a Business Rule/UI Policy etc). Th...
Hello everyone, I’m encountering a strange issue in ServiceNow and I’m hoping someone can help me figure it out.Whenever I click on an incident to view its record in the SOW, it consistently displays the same incident, regardless of which incident I ...
Hi, Every time a major incident is initiated (and in turn sets a incident to be a proposed mi) an email should be sent to users.where can i place an event for a notif to go off for in the scripts? major incident trigger seems to be mentioned in a num...
Hi,I have a requirement to create a toggle/slider button in the form.I need to achieve the same view on form. when the button is on then the date should be editable else no. This should be achieved in Native view not on portal. Thanks in advance!
I have a requirement where I have a custom field in a form named "Sender Email Address" of the data type "email".Could someone please tell me how I can populate this field with the email address of the person who will open the record/ticket using an ...
Disabled an ACL that was created to make the "Change request" field read-only on the Incident form. This works fine on one of the environment. When moved to second testing environment, over there, "Admins" can write on the "Change request" field on t...
if any incident is created or updated then the updated/created time should be displayed on user profile who has created/updated the incident.
hi can anyone help me with the code that i have written a code to display an message when the check box is checked and when clicked on ok let the check box checked and when clicked on cancel then uncheck the check box what happens is that after i cli...
Hello I would need to have a role at our company so that users can only access the Incident Management module, but only with read permissions. Can someone help me here ?
Greetings! How can I pull in the average duration of incidents that have knowledge articles attached? I want to create a comparison between the mean time to resolve (MTTR) of incidents with knowledge articles vs incidents without knowledge articles ...
Hi everyone,Wondering if anyone knows if it's possible to customize the filters of the major incident workbench under the collaborate tab:Add collaborative communication task - Can a user adjust the filter and can we show more than the user name on t...
Hi Team,I have created a UI action with 'cmn-location' table. when selecting the any location from the list, it was shows as the details of the location, but i need populate selected location into the 'location' field. i tried this script. function g...
After an incident is resolved, there are several tasks related to incident management and knowledge feedback that remain open. If these tasks are not completed within 7 days, they are automatically closed as incomplete. However, the knowledge teams s...