cascade variables
what is the purpose of cascade variable ?
Forum Posts
How to Send incident data to Azure Storage account
Hi All,We have a requirement to send incident data in CSV format to an Azure Storage account.We have the following details:Connection string:Username:SFTP:Azure Storage account:Location:Could you please guide us on how to proceed with Best method?Tha...
Issue with Notification triggering type as send Ignored.
Hi All, I am facing challenges while triggering email notification, it is showing as type 'send ignored'. I have checked the issue happens due to duplicate items with same subjects or body, I have checked and find there is no duplicity. Kindly help w...
How to Send incident data to Azure Storage account
Hi All,We have a requirement to send incident data in CSV format to an Azure Storage account.We have the following details:Connection string:Username:SFTP:Azure Storage account:Location:Could you please guide us on how to proceed with Best method?Th...
update additional comments with approvals
Hi,I am trying to add the approval history of ritm to ritm additional comments. Once approval is requested all requested state approvers should be added in a single additional comment. For this i have written a BR on sysapproval_approver table and wr...
cascade variable
If enable cascade variable which option will reflect to the catalog item that is form level option or item level optionFor Example, if i select black colour in form level but i changed my mind after submission of form so i selected green colour in i...
why sometimes workflow is not triggering for request and to the corresponding request item ??
sometimes I am seeing Request approval status as requested for approval and the workflow of RITM was not triggering.I do have 10 requests like that but for remaining it is working as expected. To process those 10 requests does workflow of RITM's will...
Resolved! Notify the assigned_to upon email update received in incident's work notes.
Hi, I'm trying to create a notifcation that needs to be triggered when an email update happened in incident. Meaning User is giving the updates/comments in the email back to the incident. How can we achieve this. Need to notify : Assigned_to user Whe...
ServiceNow to Verizon text message notifications
There appears to be a current issue where SMS text notifications are not flowing from ServiceNow to Verizon users. Just curious - anyone else noticing the same issue?
Creating Scripted Link that Applies a Specific Incident Template to an Incident Form
I'm attempting to create a scripted link in conjunction with a Client Script. The does open to a new incident form but template isn't being applied to the Incident. The script and link were modified to able within my ServiceNow Instance.I Checked the...
ServiceNow
I need a icon like knowledge in incident table means automated Suggestion for PR based on short description.
Resolved! Filter Reference Field based on Assignment Group
Good morning, I added a reference field to our incident form, that references the TAGs table (label), it's configured as a drop down with --None-- option so users can "Tag" the expected cause of an incident while closing the case.I want to show speci...
Incident
Update the state of all active incidents where the priority is 1, and the "Caller" is part of the "IT" department. The update should set the state to "In Progress" but must avoid any performance issues or database locking problems in a system with a ...
Download report pdf button in SOW Report
Hi Team, I have a button named Download report PDF on PIR report in native view. i want same button to be available on Service operational workspace PIR Report . how can we add Download report PDF in SOW. Button Screenshot attached from Native view
ervice now is not showing the comments on the tasks that I've created, and this is our communication
ervice now is not showing the comments on the tasks that I've created, and this is our communication way with Global team