Hi, as part of our Incident Management we also look after the life cycle of Requests and looking to find the average time its taking to complete the full request. We have created a report for Average time to resolve an ITEM Is there a way to report ...
Hi Have a requirement to show the Related lists on demand for all the users in instance.How can e do this ? Thanks @Community Alums @Dr Atul G- LNG
Below reference qualifier code is not working. Could someone please help me. javascript:'name=x_nuvo_eam_facilities_work_orders^element=u_facilities_problem^inactive=false^NQname=incident^element=u_problem_type^inactive=false^dependent_value='+...
Hi, I am new to integrations and have no knowledge on it. I have a requirement to get the vulnerability scan reports from Data Lake tool and automatically attach to RITMs in serviceNow. Please help me with steps and code to achieve this requirement.P...
Hi Team,I'm Trying to stop user resolving the incident which contains priority is P1/P2. its working but not meeting our Test Cases:1)if priority is p1/p2 then it allow only "major incident management team" to resolve the incident. 2) Allow other u...
If there is a custom field on click of UI action I want to populate count of incident which are from same assignment group and I want to show this field to only admin or ITIL user which modules you will use for this?
Hello all, I am having trouble creating a complex schedule for one of my On-Call Assignment Groups. I have a group that has two shifts. The first shift is weekday 8-5 (excluding holidays)The second shift is all the rest of the hours in the week (in...
Hi there, I have a survey with a string- type field (multiline), called "Remarks". Survey contestants can write down their remarks in this field. Now I want to copy that input into an Incident by using Flow Designer.I have tried several solutions, bu...
We have created vendor user accounts and included email addresses so they get notifications when their incidents are opened, updated and resolved. We have a couple though that are not getting any emails and when we click on their record in the Caller...
Hi Community,I'm currently working on a catalog item that includes a 'Complete by Date' field. I've implemented a validation script to ensure the selected date and time are not set to today, any past date, weekends, or Indian holidays. However, some ...
Assuming the conditions below.(1) Users are divided into IT or factory positions.(2) The incident table is shared, but data created by different positions cannot be viewed.If we create the following ACL, we can view records created by ourselves, but ...
Hello all, I'm encountering the following error whenever SnapLogic sends an attachment to ServiceNow: "Syntax Error or Access Rule Violation detected by database ((conn=131289) Table 'hubdev_1.Incident' doesn't exist)." Currently, I can e-bond a rec...
Hello,I am Dhanraj Udata, I am facing one issue in Flow Designer which is Cancellation of Flow using Script Step throughsn_fd.FlowAPI.cancel(); syntax in Actions my flow state is not getting cancelled. I have done this Use Case by watching the video ...
What would be the ramifications of1. Back when the Caller module was being deprecated, you modified the Incident table changing the Caller field name (caller_id) to Impacted User, then added a Department field referencing the Department table within ...
I would like to display a push notification on the screen of the ServiceNow instance when an incident occurs.Is there any way to provide auditory or visual notification?
