Auto approve CEO requests using flow designer

[samirmeroua]

Good morning, 

Im facing an issue here, Im trying to create a flow that auto approve all tickets being created by/or on behalf of our, but it is still does not work. 

I did create a business rule which is working fine, but it does not exclude the users directly reporting to our CEO, meaning, if a user his/her manager is CEO, their ticket will be auto approved, we don`t want that. I even included a script in the Business rule, but the issue still there, all the tickets that have our CEO as an approver are getting auto approved ...

any advice? 

[kaushal_snow]

@samirmeroua ,

use a lookup records and if/else in your flow to check who the requested_for or opened_by is, dot walk to their manager field and see if that manager title or sys_id matches your CEO criteria.......and then only call the Ask for Approval when it doesn’t match, otherwise you set the approval fields to Approved or skip the approval step so it auto approves........

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[samirmeroua]

Hello Kaushal, 

 attached the screenshots of the flow I created, but still not working as desire , at least to auto approve the tickets 

[Ankur Bawiskar]

@samirmeroua 

without you sharing what you have done, I can't help

share script, screenshots etc

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[samirmeroua]

I did the script in DEV instance, I didn`t save or take a backup