Auto‑Assignment Workflow for New Incidents Based on Active Group Members

[ajaynalabol]

Create a workflow for the Incident table with the following behavior:

• The workflow should trigger when an Incident is in New state and the Assignment Group is not empty.
• The Assignment Group must be dynamic (not hardcoded to a specific group).
• When an incident is assigned to a group:
  • The system should automatically assign the ticket to any user who belongs to the same assignment group.
  • The user must be: Active and Logged in within the last 30 minutes.
• If a user has not logged in within the last 30 minutes, the incident should not be assigned to that user.
• If no eligible users are available in the assignment group, the incident should remain unassigned.
  
  
  

[lauri457]

You don't need a workflow:

Exploring Advanced Work Assignment • Washington DC ServiceNow AI Platform Capabilities • Docs | Serv...

[Ankur Bawiskar]

@ajaynalabol 

it's an easy requirement

where are you stuck?

Why not use Advanced work assignment for this?