Auto link the incident number on the problem form.

[saiejjuroth]

Hi All,

 If the incident state is resolved and priority is p1/p2 I have created a problem ticket using flow designer . I want to add that incident number to problem ticket, automatically. How may i proceed with this, i did using flow designer, i am unable to match the incident number on problem form.

Thanks in Advance,

sai.

[Mark Manders]

An incident-problem relation is a many-to-one relation (many incidents can be related to 1 problem), so to link them, you should add the generated problem to the problem-field on the incident. It will then show up in the related list on the problem record.

To do this, just use an 'update record' action after the action that created the problem and update the trigger record (incident) by adding the problem to the 'problem' field.

If you have a custom field that shows the incident on the problem record, you should just update that from your flow designer.

[Deepak Shaerma]

Hi @saiejjuroth 

Just set the field value in the action you have used for creating the problem record.