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05-20-2025 01:15 AM
I am working on a ServiceNow form that includes a Multi-Row Variable Set (MRVS) with fields for Configuration Item, Manager, and Additional Manager. When a user selects a Configuration Item, I need the Manager and Additional Manager fields to automatically populate with values based on the support group of the selected Configuration Item.
this is my script include
getCISupportGroupManager: function() {
var configItem = this.getParameter('sysparm_config_item');
var managerDetails = {};
var gr = new GlideRecord('cmdb_ci_server');
gr.addQuery('sys_id', configItem);
gr.query();
if (gr.next()) {
var supportGroup = gr.support_group;
gs.log("[SupportGroup]", + supportGroup);
var grSupport = new GlideRecord('sys_user_group');
grSupport.addQuery('name', supportGroup);
grSupport.query();
if (grSupport.next()) {
managerDetails.manager = grSupport.manager;
managerDetails.additionalManager = grSupport.additional_manager;
}
}
return JSON.stringify(managerDetails);
}
and this is my clientscript
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var ga = new GlideAjax('QuestCatalogItemHelper');
ga.addParam('sysparm_name', 'getCISupportGroupManager');
ga.addParam('sysparm_config_item', newValue);
alert(newValue);
ga.getXMLAnswer(function(response) {
var managerDetails = JSON.parse(response);
g_form.setValue('manager_name', managerDetails.manager); // Replace 'manager' with your actual field name
g_form.setValue('additional_manager_name', managerDetails.additionalManager); // Replace 'additional_manager' with your actual field name
});
//Type appropriate comment here, and begin script below
}
Solved! Go to Solution.
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05-20-2025 02:11 AM
update as this
I hope your script include is client callable and you are writing the correct script for correct variable within that MRVS
Script Include: You should query with sys_id and not name
getCISupportGroupManager: function() {
var configItem = this.getParameter('sysparm_config_item');
var managerDetails = {};
var gr = new GlideRecord('cmdb_ci_server');
gr.addQuery('sys_id', configItem);
gr.query();
if (gr.next()) {
var supportGroup = gr.support_group;
gs.log("[SupportGroup]", +supportGroup);
var grSupport = new GlideRecord('sys_user_group');
grSupport.addQuery('sys_id', supportGroup);
grSupport.query();
if (grSupport.next()) {
managerDetails.manager = grSupport.manager.toString();
managerDetails.additionalManager = grSupport.additional_manager.toString();
}
}
return JSON.stringify(managerDetails);
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-21-2025 05:19 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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05-20-2025 01:22 AM
Hi,
If your MRVS always would have the manager and additional manager populated from the CI selected, then what's the point of having these values at inputs at all?
You could retrieve them at a later stage using dotwalking. I don't see a use case for including them in the form if they always should be autopopulated.
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05-20-2025 02:11 AM
update as this
I hope your script include is client callable and you are writing the correct script for correct variable within that MRVS
Script Include: You should query with sys_id and not name
getCISupportGroupManager: function() {
var configItem = this.getParameter('sysparm_config_item');
var managerDetails = {};
var gr = new GlideRecord('cmdb_ci_server');
gr.addQuery('sys_id', configItem);
gr.query();
if (gr.next()) {
var supportGroup = gr.support_group;
gs.log("[SupportGroup]", +supportGroup);
var grSupport = new GlideRecord('sys_user_group');
grSupport.addQuery('sys_id', supportGroup);
grSupport.query();
if (grSupport.next()) {
managerDetails.manager = grSupport.manager.toString();
managerDetails.additionalManager = grSupport.additional_manager.toString();
}
}
return JSON.stringify(managerDetails);
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
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05-21-2025 05:19 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader