AutoClose the incident_task after 4hrs when there is no updateon it

[Pravalika R]

i all,

I want to auto close the incident tasks when there is no update on them.

 P1 incident_task should autoclose after 4hrs,

P2 incident_task should autoclose after 8hrs,

Please provide your valuable suggestions.

Thank you,

Pravalika

[Dr Atul G- LNG]

Hi @Pravalika R 

A incident cant be closed directly, means, If a incident is not in resolve state, it cant be closed.

So in your requirement, Incident in which state? If not in resolved, so 

1st move to Resolved state, with proper Res. Note and code and then via flow you can close it.

[Pravalika R]

Hi AG,

Thank you for your response!

Irrespective of the incident state, I would like to just AutoClose the unactioned incident task after 4 hrs it was created. 

for example : once the P1 incident task is created , it should wait for 4 hrs and if there no action taken on it (there is no any kind of update on the task) then it should autoclose(task state should go to closed Incomplete) .

[Dr Atul G- LNG]

Hi @Pravalika R 

Then do in 2 steps in flow

1. Move that incident to Resolved state and  set Res code / notes from Flow only and in same flow, 

next step to move to close but only for P1 and P2.

[Mark Manders]

Why asking the same question twice when answers are already given? Give people the chance to react before asking again...

https://www.servicenow.com/community/virtual-agent-forum/autoclose-the-incident-task-after-4hrs-when...