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How to set automated conference bridge notification via Microsoft Teams

Atik
Tera Contributor

Hi Everyone,

I am working on the Major Incident Management In that Specifically MIM Workbench, Where I need to 

when 15 minutes have elapsed since the declaration.
then an automated notification is sent to a pre-defined Microsoft Teams channel dedicated to major incidents.
 
as per my knowledge there are some plugin to be install, don't know I am right or not
 
Please help me on this I am not getting any community post or proper document on this.
 
Thanks, 
Atik
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Atik 

 

Might be worth reading

 

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/notify2/con...

 

https://www.servicenow.com/community/incident-management-forum/configuring-microsoft-teams-meetings-...

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,

Thanks for the replay, i will definitly go through the doc links which you have send, Can you please help me with one think do we need to write any script or any integreation kind of thing, or is it like once we download the plugins and some admin level things and we are done.

 

Thanks, 

Atik

Hi @Atik 

 

I am not in situation now, where I can say we need script or not, but almost it will be OOTB but we may need lil script and flow to automate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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