Call Screen: Related config items for user

Payal Tripathy
Tera Contributor

‎02-15-2024 12:29 AM

As a Service Desk Tech from the call screen we would like to see all the related CI records for the user. This would be helpful for both Incident and Service Request because it allows the tech to see what is already assigned to the user.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-15-2024 08:21 AM

Hi @Payal Tripathy 

 

OOTB it is like this way

LearnNGrowAtul_0-1708014053482.png

 

 

You can create similar for your purpose.

LearnNGrowAtul_1-1708014083723.png

 

Please provide more details , its half infomation you are giving.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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