Can anyone tell me the OOTB process of how can we escalate the incident?

ginasp
Tera Contributor

‎11-06-2025 12:18 AM

I would like to know the process of OOTB behaviour how an incident will be escalated. I cannot able to find a way to escalate an incident. DO we need to set any properties to true or create any trigger rules?

0 Helpfuls
  • 609 Views
2 REPLIES 2

palanikumar
Giga Sage

‎11-06-2025 08:37 AM

Check whether below article is useful for this requirement

 

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/administer/on-call-scheduli...

 

Thank you,
Palani
0 Helpfuls

Dr Atul G- LNG
Tera Patron

‎11-06-2025 08:43 AM

Hi @ginasp 

 

DrAtulGLNG_0-1762447375323.png

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/administer/on-call-scheduli...

 

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
0 Helpfuls