Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Can anyone tell me the OOTB process of how can we escalate the incident?

ginasp
Mega Contributor

10 hours ago

I would like to know the process of OOTB behaviour how an incident will be escalated. I cannot able to find a way to escalate an incident. DO we need to set any properties to true or create any trigger rules?

0 Helpfuls
  • 42 Views
2 REPLIES 2

palanikumar
Giga Sage
Giga Sage

an hour ago

Check whether below article is useful for this requirement

 

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/administer/on-call-scheduli...

 

Thank you,
Palani
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

an hour ago

Hi @ginasp 

 

DrAtulGLNG_0-1762447375323.png

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/administer/on-call-scheduli...

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls