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Can I update the information that populates here

Cat
Tera Guru

When an incident is created, the below is auto commented (attached):

 
 

Is there a way that I can change what gets captured here?

 

1 ACCEPTED SOLUTION

yashkamde
Mega Sage

Hello @Cat ,

 

You can configure the fields for auditing through this funnel icon :

Screenshot 2026-03-17 172327.png

 

Also if you want create new for adding new into your custom table,
Navigate to System UI > Formatters > create new (add activity.xml in formatter) :

Screenshot 2026-03-17 172653.png

 

If my response helped mark as helpful and accept the solution.

View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

These are activity logs. When you make any field auditable, the changes will appear here.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Thank you - how do I make fields auditable?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685670

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

yashkamde
Mega Sage

Hello @Cat ,

 

You can configure the fields for auditing through this funnel icon :

Screenshot 2026-03-17 172327.png

 

Also if you want create new for adding new into your custom table,
Navigate to System UI > Formatters > create new (add activity.xml in formatter) :

Screenshot 2026-03-17 172653.png

 

If my response helped mark as helpful and accept the solution.