On the incident form of the platform screen, there is a suggestion icon behind the “short description” field，which is used to provide suggestions for entering the short description.
Can this button be made visible on the portal screen as well?
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Regards Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer LinkedIn: https://www.linkedin.com/in/dratulgrover YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
I tried the method you provided and noticed that the settings are already preconfigured by default in the system. Also, the “Suggestion” button mentioned in my question is not on search—it appears after the “Short description” field and is part of the machine learning functionality.
************************************************************************************************************* If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer LinkedIn: https://www.linkedin.com/in/dratulgrover YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
