Align "Fulfillment", "Fullfillment" and "Awaiting Fulfillment" this is impacting the reporting the data."Fulfillment" is the correct value to be updated.I have tried to change it in choice list but its not affected.Can you please help me on this?
Hi all,I am integrating a third party system with ServiceNow to create incidents.I am using REST message and using script to achieve this.I need to set the priority of the incident based on the 3rd party options, but I need to set the impact and urge...
Dear All, how i can perform below requirement. Adding click able Link to open teams chat of the requested person from the email notification body as we have a link to open incident record from email notification. Thank you.
How to write ATF for major incident workbench
In my PDI, i have created a special handeling record for incidents created where the selected caller has a specific TAG. When an incident is created and saved for a user matching this criteria, the special instructions do not appear. Is this a know...
We are looking to expand our use of SNOW to more teams in our Business. Is there a way to put security around specific classifications so only the team assigned (and admins) can see them? I know there is a way to do that across the board, but we woul...
Hi experts,We have predefined standard email template which we use for all the IT related notifications.We have a requirement where we need to configure a email client template which should utilize same email template. However on the email client tem...
Email to be sent 30 min before the SLA breach time
I have a requirement with a variable should display the name and description in the portal.I have tried this varibale attribute which is attcahed in 2nd .Somehow it is showing only the name I need to display the description also.Please suggest.
Hey All, I am begining to setup SLAs for a group of support teams (60+) that have never used any form of service level management in the past. My understanding of SLAs is to focus on the customer perspective. Response and Resolution times should stay...
Hi Everyone,I am looking for a help on service portal approval form. I have 3 different variable sets(Group Creation , Group Modify & Group Demise ). But whenever the user selects request type to Group Creation , and submits the form , the Group...
Hello Comunity,I'm actually looking to customize OOB feature email client template and display all the members of assignment group.What is the best way ?? Can we do it using business rule and how we can call the business rule in the recipient list???...
I want to bring location field from the caller field dot walking into my incident form. As default it is giving me the column label as the Location(which is there in the user table). I need to relabel it for incident table alone as primary location. ...
Hi Team, When emails are sent to servicenow with attachments ,the attachments are not getting added to respective incident record.And also we need to validate if the email sent is from user present in servicenow.If the user is not present we do not h...
