Actual worked hours in Incident table
I want difference of actual end and actual start in hours.Is there any OOB field to show actual worked hours (InProgress to Resolved).
Forum Posts
How to give KB article link in client script?
Hi Team,I have to add kb article link in info-message I tried with below code but this is not working.And I have to flash infomessage 3 time?Please can someone help me here??Thanks
How to get assignment groups list based on the assigned to person on Incident
Scenario:I do have Assigned to and Assignment group fields, if i enter Assigned to then it needs to visible only the groups (member of assigned to) list but now getting like if we have Manager on the group then we updated assigned to person with the ...
Link to Source Control failed
I am not able to link servicenow to github.Getting following error.Repository authentication failed, check credentials. Make sure the user has both read and write access*I am getting this log in syslog table
Creating Trend Report Based On Historical Data From Another Report That Updates Weekly
Hello all,We have a requirement where we need to create a trend report based on the other report data that updates weekly.Explanation: There is a score report that is generated by calling the script include in the report and gives a certain final sco...
How can I restrict write access to the Incident Closure information section?
Hello, I have a requirement where I need to limit Vendor role users' write access to incident form fields. I limited all fields on the Incident form, however the ACLs for Resolution code and Resolution notes are not working.
GlideSession API: when does GlideSession (session) refresh and putClientData value clears in serve?
Hi All, I have built solution where I am saving data using putClientData in the server for the user's current session however I am not sure when will session refresh. I could also not find any document which clearly explains that?Does anyone has any ...
Questions on update sets
Hello, 1.what are the limitations of update sets?2.Update set best practices?3.Ways to move update set from one instance to another .Which one is good to follow?4.How to mange the unwanted changes captured in update set?I searched in documentation an...
Can time worked will calculate time when request state changed from in progress to closed state
Hello Team, I have requirement to calculate the time assignee has spent on request from in progress state to closed state. Please suggest me. @Ankur Bawiskar @Ravi Chandra_K @Samaksh Wani @Sagar Pagar @Community Alums
how to add start ms team group chat button on incident form
How I can add start Microsoft teams group chat Button On Incident Form Like this @Maik Skoddow @Mark Roethof @Gaurav Shirsat @ghaing @tltoulson @Ankur Bawiskar @Chuck Tomasi
Use of Action Taken in Journal fields
In Major Incident Module, we have a field "action_taken" in the Journal fields. Could anyone please let me know the use of that field and on what condition this is visible. Thank you.
Create ticket for external user and notify them
Hi Community, I want to find solution where i can create a ticket for a user or users who don't have SNOW account and notify them about the creation and update of a ticket. thank for your help
Allow inbound action to update incidents for a group of inactive users
Is there a work around to allow inbound action to update an incident for inactive users based on another field in the user table?
Needs to cancel the flow using flow designer
Hello Team I have created flow designer for awaiting user info-to wait for7-14-21 days and send reminders. issue - for every update incident flow trigger. I have to cancel the earlier flow if it’s running on same incident and run the existing new on...
When a form is submitted, the Incident Caller is submitted as Guest Automatically
We have a form setup for users to submit a question that they may have. When the form is filled out, it submits an incident using the fields for caller, email, phone, and details of the questions. Once a user submits this form, on the service managem...
