Manual Approval Activity in Flow Designer

When using the flow designer, I have encountered a specific requirement that I am hoping the community can assist me with. I am looking for an activity within flow designer that has the same functionality as the manual approval feature available in w...

Is there any OOBT field to capture Approval date

Is there any OOBT field to capture Approval date

Incident SLA

We have multiple service providers that could get assigned a particular Incident.   We have set up SLA schedules for each provider.   What is best practice for Resolution SLA when the Incident is reassigned to another assignment group(meaning another...

What is the difference between Department and Group?

Best practices on creating a retro p1/p2 major incident while suppressing notifications

Hello all, I'm fairly new to major incident management, and I have had this as an additional duty to my functional role at my company for about 2 years, but we are blessed with not having a tons of major incidents per month, so learning by doing has ...

How to get column name from parent table in sys_dictionary.

So, In Dictionary table I am not getting list of column name from parent table which was inherit by child Tableand I need to generate list of column name of table including fields which is inherit by child table.and I need to do that multiple table s...

SLA Status in incident form

Hi  All, I want to add the status of incident whether it breached SLA or not in incident form. How can we achieve this,

Solarwinds integration with ServiceNow for Incident Creation

Hi, We have a customer who wants to know the best approach to create an Incident in ServiceNow from SolarWinds.Can anyone please explain ways with PROS and CONS to create an Incident in ServiceNow from SolarWinds?Also, please share some documents so ...

What role required to raise major incident P1

Hi Team, Can we know that what role required for to raise a P1 incident.How to raise Major incident from our side. Let us know your inputs. Thanks

How to copy and paste query

We can copy the query by using "copy query", and get the following sample query.active=true^priority=3Is there any way to paste this query into another instance? I used the following URL, but it didn't work./incident_list.do?sysparm_query=active=true...

Href link on a portal widget

Hi Can someone please advise where I am going wrong on my html code. I have merged 2 widgets together to make it look visually better for the end user The last button is the button I have merged into my existing widget that allows a end user to edit ...