ACL Control based on Assignment group
I am looking for option to restrict one particulate assignment group to access other assignment group tickets. is there any option available?
Forum Posts
Report on customer Satisfaction survey with Smileys
Hi Team, I have a requirement to create a report on responses under Customer satisfaction survey with Smiley. It is triggered once incident ticket is closed.Just want to fetch report with responses and with incident number. Regards, Shriyansh
Multiple condition in Where Clause.
There is a one string field function (present on User (sys_user) table) .This string field is present on a database view too.Whenever I change the value of string field on User table , record is create with new value in database view.I don't want to ...
Resolved! Major Incident Management Process
Hello All,We are Implementing a Major Incident Management in ServiceNow and would be interested to know the process flow that is being followed as best practice. as per ServiceNow Docs @https://docs.servicenow.com/bundle/tokyo-it-service-management/p...
Resolved! On Hold status on tickets
Hello,I want to capture On-Hold dates for Incidents and SR's in ServiceNow through reporting. Is there any feature (columns, etc.) that can be used to capture this?
Can we use onchange script in onload client script.
Hi, Can we use onchange script in onload client script. I want to know about it and if answers is yes, please provide me one use case for it. Regards, Nivedita
Resolved! Pop-up Message Display on Incident Form
I have a requirement called Display Pop-up Message in Incident Form. 1. I have created a customized field called 'User Contacted'(String) on the Incident form and this field has choices (Phone, Email, Chat). 2. 'User Contacted' field should display ...
How can we stop the incidents to get assigned to a person who is in leave/PTO
Hi Team, We have a requirement to stop assigning the incidents to the resource who is on leave. For Example: Person 1 is on leave and Person 2 trying to assign an incident to Person 1, What our expectation is either we can hide his name from the grou...
Resolved! How can I increase response of a Table API to hold >10000 records
I want to use GET API (Table level) but issue is response may hold more than 10000(ten thousand) records. Question How can I show a Table ApI with response holding back more than 10000(ten thousand) records to be specific around 20000(twenty thousand...
Make phone call/teams call from ServiceNow
Hello, When ever incident created with priority P1/P2 then ServiceNow will make call automatically to assigned to person.Please help me, if anyone aware of this type of requirement. Thank You.
Resolved! End users cannot comment on the INCIDENT through portal raised for them by someone else
Hi Friends, In the Service portal, when an someone else raised an incident on the behalf of some end user, the end user is unable to add comments to the incident through service portal. Only the opened by person can add comments to that incident. Tha...
Worknotes not showing up for user on incident form.
Hi,For one of the ITIL user, Worknotes is not showing up on the incident form. When i impersonated his profile, I am able to see the worknotes.I have checked the ACL's as well, he is having the role. What could be the reason. In the below screenshot,...
How to auto populate Assignment Group , Category, SubCategory and service based on service offering
for Incident How to auto populate Assignment Group , Category, SubCategory and service based on service offering. i am trying on use client script on onchange but its working can one help.below is script I have used. function onChange(control, oldVal...
Resolved! Override field display value
is it possible to override the display value of a field (service to Business service )when the assignemnet group is servicedesk
