Hi Can someone please advise where I am going wrong on my html code. I have merged 2 widgets together to make it look visually better for the end user The last button is the button I have merged into my existing widget that allows a end user to edit ...
I have created a UI action on my incident form and would like for it to display on the context menu. I'm unsure as so which link displays it there. I have displayed where I would like it to show.
Hi All,I need to show Catalog Task and Incident records in Unassigned incidents card on service operations workspace. I I modified as below:It is showing correct data in donut chart which is 16 (Incident and sc_tasks) but when click on view all it ...
I had created incidents using inbound email actions but customer wants them to be created according to priority. for example if email subject line contains Non critical then the incident should be created with medium priority. if the email subject co...
Hi All,I have a variable called u_user on catalog form referring to sys_user table.I wanted to trigger approval for the user selected in this variable. Please let me know how to achieve this? I used below scrip in approval user activity in worklfow: ...
Is there any way to deactivate a service offering without deleting it? Thank you!
When an incident ticket is resolved a notification should be triggered to Impacted users With body Your Incident ticket is resolved.Click here to go to the ticket ( this body is for internal users Your Incident ticket is resolved ( this body is for...
Hi Experts, I need your help experts on this requirment.when child incident is updated then parent incident work notes should be updated.script:after update BR:var childInc = new GlideRecord('childIncident');childInc.addQuery('sys_id', current.parent...
Hi folks, can any one help me with this scenario?Sending email notification to user on no response and auto closing the incident with 2 days.
I created an email inbound action to respond to customers who ask for a Distribution list or a DL with a link. I want the inbound action to catch DL in the subject line but not the word MIDDLE for example, so I added a regex condition, (\s{0,3}DL\s{0...
Hi, I want to know about flow designer concept. Can anyone please tell about Run Trigger options like Once, For each unique change, Only if not currently running, For every update. When we should use this. Regards, Nivedita
I have one ITIL user who is unable to put an Incident On Hold - Awaiting User it reverts back to In Progress but still sends out the commented email. All other On Hold states work. Have removed all his roles saved and then added them back but issues ...
Hi, What is use of getReference in client side. I know we can get data from server side to client side but we can get data with GlideAjax as well then what is use of getReference. Can anyone please make me understand for it. Regards, Nivedita
Filters are not visible after adding any conditions in any table. However when clicked in filter icon it shows the condition but without that it shows blank even if there are filter conditions. attached screenshot
![1[1].png](/community/image/serverpage/image-id/239204i961DAD1EB7322886/image-size/medium?v=v2&px=400)
![2[1].png](/community/image/serverpage/image-id/239205i8FA8262E38A867BF/image-size/medium?v=v2&px=400)
![3[1].png](/community/image/serverpage/image-id/239206iC35414B36E89CE38/image-size/medium?v=v2&px=400)
![4[1].png](/community/image/serverpage/image-id/239207i3EA1727985DE6BAC/image-size/medium?v=v2&px=400)