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‎04-25-2025 07:41 AM
The 'Incident caused by change' related list on the change form disappears when the same incident is linked to two different change requests.
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‎04-25-2025 11:12 AM
Hi @satya1995
This is the expected behavior OOTB, meaning an incident can be caused by a single change, not multiple changes. Therefore, the latest change will be associated with the incident, not the older one
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Dr. Atul G. - Learn N Grow Together
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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