change form

satya1995
Tera Contributor

‎04-25-2025 07:33 AM

On change form for incident caused by change is getting disappeared if same incident tickets are added to two change requests

0 Helpfuls
  • 229 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-25-2025 11:13 AM

Hi @satya1995 

 

This is the expected behavior OOTB, meaning an incident can be caused by a single change, not multiple changes. Therefore, the latest change will be associated with the incident, not the older one

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls