Change Revert to new Metrics

Community Alums · ‎10-10-2024

Hi,

Can anyone please help me on how to create metric definition for changes which are reverted to new and it should be able to report by assignment group.

Thanks in advance.

Dr Atul G- LNG · ‎10-10-2024

Hi @Community Alums

I don't think there is any direct way, you can create normal metrics on state and then create DB view with change.

Like we have for Incident.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Community Alums · ‎10-22-2024

Can you please let me know what metrics is there for incident and which db view was created.

Thanks in advance

Dr Atul G- LNG · ‎10-22-2024

Hi @Community Alums

There is metric on Assignment Group

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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