Chat support options in esc portal

[Kaustubh k]

Hi All,

Currently in our Employee center portal ,whenever user starts a coversation and click on Contact Support, and then call support,we are directing to a sharepoint link,but now we want to display the respective countries helpdesk number only,If a user is from India,we want to show only india helpdesk number,and this data we have in cmn_location table.

How can we achieve this

Attaching screenshot

[GlideFather]

Hi @Kaustubh k,

can you share a screenshot and indicate where you want to see it?

Directly as a welcome message, or under the three dots, or where?

Based on its location it will might be a different solution..

[Kaustubh k]

Hi @GlideFather ,

I want to see it in the three dots,call support.

Attaching screenshot

[GlideFather]

@Kaustubh k 

go to Conversational interfaces > Settings > Branding > scroll to Menu Items:

However I'm not sure if it will be possible to do it dynamic as per user's region. But this is where you define the three dots behaviour.

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