'Compose Email' for Problem Management

[steveturley]

Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident.

Is there a way of adding this to the problem form?

[Dr Atul G- LNG · Accepted solution]

Hi @steveturley 

1. Open a record in the table that you want to enable the email client for.
   For example, to enable the email client for the Problem [problem] table, navigate to Problem > Open, and then open any problem record.
2. On the form, click the menu icon ( ) and then click Configure > Dictionary.
3. On the Dictionary Entries list, open the first record.
   The first record has the record type Collection and does not have any entry for Column name.
4. On the form, in the Related Links section, click Advanced view.
5. In the Attributes field, enter email_client=true.
   If there are other values in the field, separate the attribute with a comma.
6. Click Update.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/enabl...