How to make normal incident behave like record producer Incident

[Sowmya]

Hi Team,

There is a requirement to add 80/90 fields in Incident form, but user doesnt want to submit Record producer, Is there any possibility to create a record producer and bring those variables in Incident form . without user submitting the request and without creating 80-90 fields in the Incident form directly.

[Dr Atul G- LNG]

Hi @Sowmya 

1. What are those 80/ 90 Fields / variables? This is too much for a user to fill.

2. You can create these variable or variable set.

3. You can map variable with OOTB fields but I am sire not all variables will be mapped.

A user need to submit the details to create a record.

[Sowmya]

Hi Thanks for responding,

User is requesting that they will not be filling the form, they will be creating Incident in generic way by clicking on Incident>Create New and will be assigning to specific group, Is there a way that I can map relation and bring record producer variables to incident without submitting.

[Dr Atul G- LNG]

Hi @Sowmya 

IN this case, you can use the inbound action, where user just send email and incident will be get create and based on description you can run the assignment rule. 

or ask user to use Self Service -- Incident and in this view show limited field to user to fill the form. 

Is there a way that I can map relation and bring record producer variables to incident without submitting.

If you are adding variables , then it must be filled.