Configuration Item field on Incident form has limited selections based on class?

[Reisha George]

Help.  I cannot figure out why the Configuration Item drop down list will only show items with a class equal to Business Service or Business Application.  I've checked the dictionary entry and compared everything to an untouched dev instance of the same build (Utah) and I cannot see any difference.  It has the same reference qualifiers, the same settings yet in the dev instance it does not limit configuration items to those two classes.  I've also checked Script Incudes and don't see anything that stands out as different from dev, what else could be causing this behavior?  

[Dr Atul G- LNG]

Hi @Reisha George 

Is something ACL blocking in prod? is it happening with all users or only with you ?

[Reisha George]

Same result with ITIL role, less items but still only limited to Business Application and Business Service class.  If I change the class on any of those items to anything other than those two classes, they are no longer on the drop down list. 

[Dr Atul G- LNG]

Hi @Reisha George 

Seems data issue. Please check the both data at list view level, may be Dev has more data and prod has less.

[Reisha George]

Mostly the same data, as production was recently zbooted and still has some demo data.  Also, I can get the missing items to show up if I change the class to Business Service or Business application class.