Has anyone had an issue where REQs are still active in the sytem, while the related RTIMs are all closed complete and inactive?I have been trying to figure out why that is happening, but so far I have only found a fix script to clean up the reqs, but...
Incident form need to fill the mandatory details and save , but it's showing Invalid insert . Example task : when the incident form two fields Assignment Group & Previous Group. User select Assignment Group is "Service Desk " save and again Assignme...
Hi, Please assist I want to update the colour of the circle next to the number 1 as shown below and create the red circle for newly created value for the priority field. Where can I change the default colours /create the colour of the circle and the...
Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name 6C04HagerstownMD217AT&T11...
Hi, Please help, i created a new priority, urgency and impact but when i check the priority data lookup but none of the items created show on the list. What can i check?I want to create a priority 0 which is disaster priority. Regards Ca
Hello allWe are trying to map an incoming customer incident notification to Service now and we have some problems reading the information from the inbound email.For some fields we try to read from the email we are successful, however for one in parti...
Hi All,I have the Microsoft Sentinel Plugin installed for the bi-directional sync of incidents: The Incidents are being created but we need this Incidents to be assigned to Security team directly when created.We already have a Assignment rule in plac...
RCA Required Attribute in the Incident form: Requirement:In the Incident form, there is a custom field labelled "Is RCA required" with two options: (a) Yes,and (b) No. When the Priority field becomes “1-Critical” at any point in its lifecycle of inc...
Hi allWe are experiencing duplicate work note entries within our incident forms. This only occurs when reassigning Assignment Groups.I have checked HI-Support there is a case which mentions, customised Business Rules should not have 'current.update'....
Should we ask our fulfillers not to use the native incident form UI as because Gen AI features are on like chat summarization, incident summarization etc are all available on Service operations workspace view?
1. To print total number of incident like it's "Active/inactive".2.To print category = Inquiry / help & Software & Hardware & Network & Database related incident need to count. Any idea these codes help me.
I want to export and import into the another instance. Since dictionary is disabled I don’t know the field details. Is there a way to do export and import along with fields without creating table in the destination. Thx
Today , as on today Which one should we use on incident form (considering new implementation of ITSM for a customer) -category and subcategory orServies, offerings, application service, CI etc on the incident form?
Has anyone done anything like this before? Configured an MS Teams integration, then used the integration in Major Incident Management to (1) initiate a phone call via MS Teams to call the on-call technician specified in the Communications Plan when a...
