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Resolved! Description Field Format in List View

Since the upgrade to Wash. DC we've had an issue in the formatting of the Description field.  only for Projects and only in the list view. The list view of the description field replaces a line break (one space down) with a new paragraph (double spac...

TStark by Kilo Sage
  • 801 Views
  • 5 replies
  • 1 helpfuls

Resolved! How Auto Populate Urgency field to 3-Low

Dear Community, I have created a form through record producer on incident table with some field prepopulated , Example "Opened For is prepopulated with caller, Short Description is prepopulated with Defined issue "Windows Hello issue" However i am no...

Naresh_5120_0-1727940957514.png
Naresh_5120 by Tera Contributor
  • 645 Views
  • 8 replies
  • 0 helpfuls

Incident Prioritization for Major vs Single Incident

At my organization, we are trying to revamp our Incident Priority Definitions and Criteria. Our current Incident Priority Matrix mostly covers what to do and what is considered a Major Incident Priority 1 vs Major Incident Priority 2 and so on. We do...

amyfrye by Tera Contributor
  • 767 Views
  • 1 replies
  • 0 helpfuls

Activity stream - capture info from updated field.

Hi, On our incident form we have a custom section for email communications this has an 'email updated' field with default email info set out. when the email is sent it updates the activity stream with the template... which is correct. my problem is, ...

Matt25 by Giga Guru
  • 664 Views
  • 3 replies
  • 0 helpfuls

Dashboard for Repetitative tickets

Hi Team,i need to create a dashboard ticket which are repetitive, how can i do that is there any way in ServiceNow to achieve that if yes, what filter i can apply in the report to showcase, rather than doing in the excel. Regards,Garvit

Garvit1 by Tera Contributor
  • 459 Views
  • 7 replies
  • 0 helpfuls