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Resolved! Trying to setting category from a record producer

Im trying to set my category field on the incident form based on a variable collected from the record producer. the following is what i currently have, but it is only setting to the default. var isMobile = GlideMobileExtensions.getDeviceType() == 'm'...

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Ryan Bader by Tera Contributor
  • 632 Views
  • 2 replies
  • 1 helpfuls

Task Visibility

Hi Team , We are not able to view records in the list view.Table - Incident , Problem , Change , SC Task. Fixes tried ,Query BR - Working Fine , No changes done.ACLs - Verified no changes.

Community Alums by Community Alums  
  • 301 Views
  • 3 replies
  • 0 helpfuls

Delegate Surveys in ServiceNow

Hi  If incident is resolved, a survey will be triggered to the caller. If that user is having a delegated user he(delegated user) should be able to complete the survey instead of caller. Can anyone guide me how can we achieve this.  Thanks in Advance...

Resolved! How to parse incoming email which is HTML format

Fieldin the incoming email is coming like below:<td valign="top" align="left" class="updates-diff-label" style="border-collapse:collapse; border-spacing:0px; color:#172b4d; padding:0px; max-width:150px; vertical-align:top; color:#5e6c84; text-align:l...

Community Alums by Community Alums  
  • 743 Views
  • 4 replies
  • 0 helpfuls

Resolved! need help in incident management.

Hi all, I have a requirement to populate the following fields on the incident form:-1. In a incident form when a field is checked the choices in section will populate in service now.2. In a incident form when a field is checked  capture the time in a...

Bucket Group Created on(incident)

Hi All,I am working on creating a bucket group for Created On (incidents), where each incident will be categorized based on the number of days since it was created. Here’s what I am thinking for the date ranges:  I have mapped the bucket group to the...

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Vidya Aeil by Tera Contributor
  • 352 Views
  • 1 replies
  • 0 helpfuls