Configuring global search on KB Article Versioning

[dbowens]

I am trying to configuring global search text to allow fulfillers to search for KB articles, including their versioning. For instance, a fulfiller should be able to search for KBXXXXX v1.0 in the global search text field. Any guidance on how to configure this properly? 

Update: Configuration completed. 

[Mark Manders]

If you ask a question on the community and you resolve it yourself later (assuming that's what you meant with the 'update'), it's always better to add the solution as a comment to your own question and accept that as the solution. This enables others that have the same question to find it in the resolved questions and prevent them from asking you how you did it. They can just apply the solution you found.

[kaushal_snow · Accepted solution]

Hi @dbowens ,

You need to configure the global search settings to include KB articles and their versioning information.

ServiceNow provides a configuration option to make KB articles globally searchable. ...This involves defining an encoded query that specifies which KB articles should be included in the global search index. By default, only published articles are indexed for global search. To include draft or unpublished articles, you may need to adjust the encoded query accordingly.

Additionally, ensure that the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated in your instance. This plugin enables the article versioning feature, allowing you to create and manage multiple versions of a KB article. Once versioning is enabled, each article will have a version number (e.g., v1.0, v1.1) that can be searched and displayed in the global search results.

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.