Copy Decision tree answers

flawed_81
Tera Guru

We have implemented the guided decisions application and are working with Decision trees applied to Recommended actions in the Service Operations Workspace for incident management (Washington). The business requires to copy the answers given in the decision tree and paste them to the work notes, instead of having to open the side panel history. This would allow to see questions and answers in the classic UI rather than having them only in the history panel which is quite hidden (there is no indication that the action was already completed unless you actively look for it in the history). I cannot find where the answers are stored, and I'm open to suggestions!

0 REPLIES 0