Hi, created one field on incident - Test Date, When assignment group changes - time stamp populate on that field.The problem here is activities updating two times. Business Rule - After - updateScript: current.u_test_date = gs.nowDateTime(); ...
Hi All,I have a record producer with few variables and a variable set. A variable named 'Client name' is created as a variable and the Variable set has Policy details.Requirement is - based on the Client name selected in the 'Client name' field, the ...
Hi People,I have a request, On the Incident Form, the 'Assigned to' field should be accessible to the user only if he is a member of the current Assignment Group or make it read-only otherwise. I've tried to use the OnLoad Client Script but, it's not...
By default, when you click on a record displayed in Incident's Related Search Results, the "cxs_popup" view will be displayed as a popup.I want to display a specific view instead of "cxs_popup". Can it be set to a view other than cxs_popup?
How to populate Service offering based on the selected Configuration item on the incident form
I trying to create ATF for Incident creation using Record Producer in the Global scope using ESS or SP.I am getting the error 'FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined' afte...
How to capture the emojis in the update set.
Hello, I have requirement like to create report of "Average age of open incident by priority" where type of the report is Pie.I am trying to do but not able to find solution.I need same type of configuration for report as mentioned in attached image....
Hi All, I have a flow which passes on values of selected company field in my catalog item to a subflow. As of now, what is happening is the execution domain of my flow is based on the domain of company regardless of whatever domain I select for my pr...
Hi everyone, I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record ...
Hi Team. In some catalog item task is closed but in RITM closed date not populated so we have to update through background script.but there is multiple task with for some RITM (one catalog item) catalog item so I want that task which closed in last ...
Hi AllI have been looking on the forum and I cant see a solution for what I am trying to achieve on a catalog item.I am trying to hide a variable on the Portal Form if the user has a role, but the suggestions I have tried and tried to tweak do not wo...
I created a new business rule so that if a ticket is resolved and the user responds, it moves the ticket to "in progress" so we can more easily find those that should be reopened. It is conflicting with another business rule that moves the resolutio...
