What is class and function
Hello, 1.What is class and function.2.What is callback function.3.How to send response as array of values from script include BR.
Forum Posts
Resolved! Script include parameters
Hello, 1.What are script include parameters.2.How to send response as array of values from script include BR.
Unable to make state readOnly using script if current user is from specific group
Client Script function onLoad() {// Check the user's assignment group membershipvar assignmentGroupName = 'Your Assignment Group Name';var userSysId = g_user.userID;var ga = new GlideAjax('CheckUserInGroup');ga.addParam('sysparm_name', 'userInGroup')...
User presence not showing in record
Good Morning, I have a user who is stating that multiple users are not seeing when the ticket/record has someone else working on it. I did a troubleshooting session with the user and it appears that it works randomly. It didn't even show when the t...
Unable to see incidents in list view and Number of rows removed from this list by Security
Hello Experts, I impersonated one user but he hasn't seen access to the incidents list view and he is getting this error "Number of rows removed from this list by Security constraints: 20. And I have written the Query Business Rule but it's not worki...
Write a script to calculate the time taken from new to in progress state of incident and display
Write a script to calculate the time taken from new to in progress state of incident and display on form field.
Automation of MI Bridge Creation
We need 2 buttons in IT Assist for P1, P2, P3 MBI/NBI Incident Tickets, only visible to command centre.a) Button name " Create Bridge"On clicking this bridge it should create a MS Teams meeting and1) Update the Incident Notes with the meeting URL.2) ...
Order Guide
Hello, Difference between order guide to catalog item? and Difference between record producers to catalog item?
Validate date and time on a due date field that the entered value is not in the Past
Hi Team, I have a requirement to validate the entered date and Time is not in the past on the incident due date field.I've tried to achieve this via Client Script and a Script Include. The onChange Client script I have written on change of due date: ...
Resolved! Trigger Flow when RITM is created or it's state is updated
Hi All, I have a requirement wherein I need to trigger a flow when RITM record is created or it's state gets updated but after selecting trigger as created or updated. When I went on to select "sc_req_item" from the list of tables it wasn't present. ...
Dates timezone issue in integration
Hi Team,I am sending actual start date and end date from postman to Servicenow.Instance and my user profile time zone is US/eastern.So sending present US time to Servicenow but when I see the created change it shows actual and end dates differently.F...
Related List and Relationship Script
Hi All, I have created related list relationship which is working fine but it shows all records. It should show only filtered records. Below is Script I have written, where could be issue why filter is not working in this case? My requirement is to u...
Copy Attachment from Universal Request to Incident
Hello, We started using Universal Request and we have few teams that should receive an Incident right away from Universal Request, this part so far is working fine except for one point, the attachments included in the Universal Request form in the p...
Resolved! Incorrect incident no update in work notes of PRB ticket.
An issue reported, whenever multiple incidents are related to a Problem ticket (PRB) the work notes should generate in PRB as: gr.number + " has been associated with this problem ticket." with correct incident no. . Each time when a new incident no i...
Resolved! Task Close Business Rule
Hi All, I have a customer who wants to know what exactly the the "Task Closer" business rule is used for and is it recommended to keep their configuration or revert it back to OOB?
