Configure assignment rules
Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.
Forum Posts
Resolved! The variable 'group name' should accept only 'A to Z, a to z, 0 to 9 and _'
The variable 'group name' should accept only 'A to Z, a to z, 0 to 9 and _' using client script, I have tried below script but it is not working as expected. function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') ...
Manager field not importing user with middle initials
One of the fields listed on the user form is the manager field. This is imported through OKTA, users with middle initials display as "Firstname M Lastname" in the Name field. For these same users if they have direct reports their name do not popula...
popup message
Hi,I want to know which particular pop-up message has background script written
Resolved! how to make choice field dependent on reference field in change_request
how to make choice field dependent on reference field in change_request
Users can able to see their parent group or nested group tickets only
we have categories and their assignment groups like 1. Hardware - (Hardware group)2. Software - (Software group)3. Resource - (Resource group)4. Inquiry- (Inquiry group) every parent group has nested groups of up to 20+ if the logged-in user is a mem...
SLA Elapsed Business Time is Wrong
Steps to Raise a incident: Create Incident with p1 and state in progress. then put on hold awaiting caller and save. then, while on hold, change to p2 and save.result(issue):the p1 and p2 SLAs appear to be working correcting in that the P1 was cancel...
Revoke group access based on the incident.
Hi Everyone, Group: Incident User Group If User is not part of any incident (for example user don't have any incident in his bucket) should be removed from above group (Incident User Group). Thanks,Srinath Kolipakula
how to restrict adding of npctasks in change when cab is approved
Hi can anyone please help me how to and what to proceed for below requirment :i want to restrict adding of NPCTASKS to change record when change is approved by cab, only change manager group members can able to add npctasks to chnage record. i.e No o...
Resolved! Close RITM Tickets without sending notification
Hello everyone, Is there any way to close the RITM requests without sending any notification. There is a requirement that we will receive a bulk of RITM's and those RITM in whichever state they are,(workflow might have many notifications) If we get t...
Regarding File attachments on incident form
Getting error message when trying to attach file of jpeg or png type on incident table. Don't want this error .
Reference qualifier - Dictionary entry
Hi, I'm trying to build an if condition into a reference qualifier string. What I want is it to look at variable a, b & c, and filter accordingly, sometimes c will not have a value, so I want it to revert to just using a & b and ignore c. The issue ...
Resolved! Bar chart report to show 0 / zero results
Hi,On a trend or bar chart, is there a way to show a zero value? If you wanting to show improvement or a problem, being able to see this is quite useful.Thank you,Dan
When an appliaction service added to 'Affected ci's' related, automatically add the bus app
When an application service added to 'Affected ci's' related list, the system automatically add the its related business applications to the 'Affected Ci's related list.And also when we remove the app service from the related list, if no other app se...
How to get a list /report of all open incidents at the end of day?
I would like to get a report of all the open incidents everyday for 11:59pm. The query that I'm using on the incident table is below. I just don't know or can't figure out how to get that at 11:59pm instead of manually running it at 11:59 pm which is...
