How do get count of the incident through glide aggregation
How do get count of the incident through glide aggregation
Forum Posts
wait for condition getting cancelled
Hello Experts, In my workflow i am using the Wait for Condition. Till the time it is waiting for answer to be true, it is waiting. As soon as the answer becomes TRUE, the Wait for Condition is getting cancelled. Any idea where i am doing wrong or how...
Inventory: ServiceNow or Additional Plug-In
Hi All! I would like to move our spare network equipment (items in whare house for break fix/incidents) to SN. Our needs relate to supply inventory, not the management of installed CIs. For those using SN for basic inventory, are you setting it up d...
Multilanguage search of KB in contextual search
Hi,We have a requirement to search for KB articles in the caller's language in the 'search as' function of the contextual search on incidents so help desk members can attach articles in the caller's language. Therefore I would like to enable multi la...
Resolved! logic for exceeding time limit
Hello experts, i have a use case I have a time value example : var x="30-11-2023 12:35:00"//just a sample value. The day the scheduled job runs which will be gs.nowDateTime() ex var y=" 30-11-2023 12:37:00" If the day the schedule job runs , exceeds...
How to add Multiple user name in resolved by to get the extract the Incident report
Hi All,I would like to know how to add Multiple user name in resolved by to extract the Incident report. regards,Garvit
Additional Assignee List Edit
Hello all,When you use a VTB you can add additional assignees, these assignees can also be viewed in a List view however this is not editable unless you use the VTB. I am looking to enable List edit for the Additonal Assignee List field on the Task T...
Using template in incidents
HI, Can templates be built with standard responses or questions to be used either during an Incident handling or closure to save time for the ITIL agent having to manually complete the information out every time? We are just moving ServiceNow Vancouv...
Resolved! pass related project value from change request to non prod change task field
Hello can anyone please help me with the requirement for :There is a field on change request called as 'Related project' field and its a list type variable,my requirment is that we have a module/ application called as 'Non Prod Change Task' and in th...
How to add multiple user name in resolved by to get the incident report
Hi All, I would like to extract the Incident report where i need to add multiple user name in resolved by how can i do that, please help me with this query. Regards,Garvit
Resolved! Close Inc via email
Hello! We are trying to implement a system where we close an incident via email. We want to read the subject that will contain the INC number at the beginning. The script is, (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*Email...
Resolved! how to pass a field value from change to change task
Hi cana nyone help me with scenario for there is a field called as ' related project; in change form and its a list type field and my requirment is that i have created ' related project' in change task, the value what ever is in chnage form related c...
How to send soap call using content-type = Application/soap+xml
Hi Community, I'm Try to send a soap request to one of 3rd part tool using soap outbond message. By default soap request is sending as content-type = text/xml , My 3rd party tool is rejecting content-type =text/xml it will only accept application/soa...
Resolved! INCIDENT for Record Producer
Hi Guys, i have a problem, i need creat incident equal the user reques Service Portal more I am unable. any know how i can make? with UI Action i open incident, more not with variables record producer. Workspace Client Script:function onClick(g_form...
When i am checking for how many notifications raised for incident can i filter Application=Global
Hi,When i am checking for how many notifications raised for incident can i filter "Application=Global"Because i want to check only how many notifications are created on Incident table some of the notifications Application is not Global. In this case ...
