Hi All, I would like to ask how can i create report on the duration/time worked on a incident task for a certain support group only. The scenario would be as follow: User submit a ticket for a certain issues(e.g network issue) , a support staff picks...
My company has a project where we've developed a custom-scoped application that inherits the incident and incident task table. We have a requirement to add Certain assignment groups, Categories, and sub-categories that should only be accessible to th...
Hello Everyone, i got one incident where user is saying that when he is adding new comments to user in an incisent , mail is not triggered to user in some cases . I have checked the email logs are available but the user haven't received it . How i ca...
Hello experts, i have a set of RITM numbers: I have to create a subflow where for a set of RITM's , all the RITM which are in requsted state in approval table , i have to send notification. Can anyone help me .
i have checked If i don't have sn_incident_write role i am unable to open incidents in default view. how is this role related to default view. is somewhere i need to change configuration ? i didn't see any view rules set.
Hi Team, Please suggest me how to restrict the creation of incidents for Out Of Office replies. Thank you.
Hi,Actually I have requirement where I need to Create an inbound action, Email Received is done belowMessage Details:-Message ID of the SAP PI message:Sender System: testReceiver System:Interface Name :Interface Namespace:Adapter Type: SFTPScenario ...
Recently we observed one issue, when we reply to emails for the incidents & attaching screenshot, we noticed that on work notes [cid:image001.png@01DA291A.E6BE2340] getting this message instead of attaching screenshot. Can someone help me on this.
Hi,I did ebonding between two instances but want to do for state and priority fields also in incident table. So that if I update state and priority in source instance it will reflect to the target instance.Please advice. Thanks in AdvanceIntakhab
I want to Create Inbound action to create incident tickets from given white listed emails. Shall I create a group of white listed emails or a custom table?I had a script for inbound action which check the member are in group and if yes then creates a...
Hi Team,I am working on a ITSM module with Employee center portal.There is a requirement like I have to create a link for incident form, When user clicks on that it should redirect to the a new record on employee center and it should also populate so...
Hello All, I created a custom field called "Special Group".Field type "List":Reference to "sys_user" tableIn that field we need to show only a particular group members. I written Script include like this: var GetUsersOfGroup = Class.create();GetUsers...
hi everyone, I have a flow that is triggered by a record producer (associated with the incident table) that needs to choose the "assigned to" field based on the user input on "department".the "department" field is a reference drop-down to my departme...
I have created one Button on incident form that is "Ask for approval". My requirement is when I will click on that button it triggers the flow designer which I have created for approval request. I mean it should ask for the approval to a specific per...