In the old version of SOW, service desk staff where able to open multiple tabs for each incident where you right click on the ticket and open in the new tab or middle mouse click.This option appears to not be available in the new SOW. It opens the ti...
HI Team.I have one table for ex-problem if there is no record created in 16 hour between monday to friday or no record created in 24 hour in saturday or sunday then I have to create incident .for example last record created in on Tuesday and after th...
Hi guys, Is it possible to extract records of incidents to know exactly when they were 1st assigned to a group? For example, the INCIDENT came from "ASSIGNMENT GROUP A" then was transferred to "ASSIGNMENT GROUP B".We want to know when it was transfer...
we have two catalogs items but both items we are using one common variable set. in that variable set we have one variable so in that variable we need change refrence qualifier based on item how we can archive these item: AItem:B javascript:'u...
Hello,I am Trying to run a report to see how many current open breached incidents we haveI first ran the report below from the Incident table to get a starting point and see the current open Incident count of 898. I then ran a OOB Data Source report...
Hello Experts, I have a requirement and making it as simple for your understanding. When a caller changes in incident then the manager should get replaced with new manager to the watchlist.Ex : When a caller is selected then it is updating the watchl...
I want difference of actual end and actual start in hours.Is there any OOB field to show actual worked hours (InProgress to Resolved).
Hi Team,I have to add kb article link in info-message I tried with below code but this is not working.And I have to flash infomessage 3 time?Please can someone help me here??Thanks
Scenario:I do have Assigned to and Assignment group fields, if i enter Assigned to then it needs to visible only the groups (member of assigned to) list but now getting like if we have Manager on the group then we updated assigned to person with the ...
I am not able to link servicenow to github.Getting following error.Repository authentication failed, check credentials. Make sure the user has both read and write access*I am getting this log in syslog table
Hello all,We have a requirement where we need to create a trend report based on the other report data that updates weekly.Explanation: There is a score report that is generated by calling the script include in the report and gives a certain final sco...
Hello, I have a requirement where I need to limit Vendor role users' write access to incident form fields. I limited all fields on the Incident form, however the ACLs for Resolution code and Resolution notes are not working.
Hi All, I have built solution where I am saving data using putClientData in the server for the user's current session however I am not sure when will session refresh. I could also not find any document which clearly explains that?Does anyone has any ...
Hello, 1.what are the limitations of update sets?2.Update set best practices?3.Ways to move update set from one instance to another .Which one is good to follow?4.How to mange the unwanted changes captured in update set?I searched in documentation an...
Hello Team, I have requirement to calculate the time assignee has spent on request from in progress state to closed state. Please suggest me. @Ankur Bawiskar @Ravi Chandra_K @Samaksh Wani @Sagar Pagar @Community Alums
