Hi Team,I am sending actual start date and end date from postman to Servicenow.Instance and my user profile time zone is US/eastern.So sending present US time to Servicenow but when I see the created change it shows actual and end dates differently.F...
Hola a todos, estoy trabajando en la integración de MTeams con Servicenow sin embargo los resultados no han sido los esperados, el objetivo principal de lograr esta integración es para crear conference calls atraves de Mteams en el modulo de Incident...
Hi All, I have created related list relationship which is working fine but it shows all records. It should show only filtered records. Below is Script I have written, where could be issue why filter is not working in this case? My requirement is to u...
Hello, We started using Universal Request and we have few teams that should receive an Incident right away from Universal Request, this part so far is working fine except for one point, the attachments included in the Universal Request form in the p...
We are task with providing a solution for the following use-case:Requirements: Allow Physicians and Clinicians rounding in the hospital the ability to complete and submit a form on the following:Issue - submit an incidentDashboard analytics - Visuali...
An issue reported, whenever multiple incidents are related to a Problem ticket (PRB) the work notes should generate in PRB as: gr.number + " has been associated with this problem ticket." with correct incident no. . Each time when a new incident no i...
Hello! I am trying to set up an on-call schedule for one of our support teams that rotates incident responsibility after each ticket received. We are moving from xMatters to ServiceNow; this capability was available in xMatters as "Rotates after each...
I have few reasons where different reasons belongs to different finding so i am taking priority values of each reason and trying to figure out Highest priority (1 is high priority value) based on it i am setting the value of finding choice. but info...
Hai All,I have a requirement that how can we add the fields in record when we click on the i icon the fields should be visible.please guide me how can i add it.As shown in the below figure i want add the field there. Thank you , chandrasekhar.
Hi All, We have a requirement to create a report like total number of tickets created in a month divided by users who created an incident.But here each users should be counted as one for example: if a 3 users created 12 tickets in a month then the r...
Could anyone please help me on the below question. I have created a ui action 'Create Knowledge' in incident form. Once the incident will be in resolved state the ui action is visible. Once the knowledge article will be created from this i need to up...
Hi All, I have a customer who wants to know what exactly the the "Task Closer" business rule is used for and is it recommended to keep their configuration or revert it back to OOB?
Hi All, I have a customer who wants to know what exactly the the "Task Closer" business rule is used for and is it recommended to keep their configuration or revert it back to OOB?
I have a scenario within change request where two appprovalz are required prior to the change being placed in queue. However, the approvals should be blocked until the manager fills in a date field. Have not been able to get this to work with any opt...
We have one Dashboard in which we have multiple reports.When I apply the interactive filter for any one record then we want to show all the records which have the same priority in the report.issue - The interactive filter applies to all the reports a...
