Copy filled up Record producer variables to worknotes section

[Andrew Kimani]

Hello,

I want to update script on record producer so that only the fields that are filled in get copied to the technician worknotes

[Ravi Chandra_K]

Hello @Andrew Kimani 

Greetings!

You have to write insert BR script for this

refer below threads:

https://www.servicenow.com/community/developer-forum/copy-variables-to-work-notes/m-p/1992735

https://www.servicenow.com/community/developer-forum/help-with-copying-reference-variables-from-a-re...

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra

[Sagar Pagar · Accepted solution]

Hi @Andrew Kimani,

You need to use the producer scripts and add the non-empty variables to work notes.

var strComments = "";

if(producer.variable_name != ""){

strComments += producer.variable_name;

}

if(producer.variable_name1 != ""){

strComments += producer.variable_name1 + "\n";

}

if(producer.variable_name2 != ""){

strComments += producer.variable_name2 + "\n";

}

if(producer.variable_name3 != ""){

strComments += producer.variable_name3 + "\n";

}

.

.

.

.

so on...

current.work_notes = strComments;

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.

Thanks,

Sagar Pagar

[AJ2025]

I think you can assign it straight to work_notes field. Provided only one field is getting captured.