Creat template from Incident with state closed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2024 04:49 AM
Hi,
When I create a template from an incident not closed, all fields are prepopulated. But when I create a template from a closed incident, the fields aren't prepopulated.
Can you help.
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2024 04:51 AM
Hi @Sheh
Refer the below document, Might be helpful.
Please appreciate the efforts of community contributors by marking appropriate response as Correct my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thanks
AJ
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2024 05:08 AM
Hi, thank you, interessting document.
But I cant see why fields are prepopulated when I creat template from incident with state Resolved' , but if I use an incident with State 'Closed' and I try to creat template from it, fields are not prepopulated
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2024 04:53 AM
Hi @Sheh
Seems it is expected behaviour
No exact but might helpful
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0610409
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2024 05:10 AM
Hi @Sheh
Have a look in KB i shared,. might be helpful.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************