hi can anyone help me with the scenario and code for A related CTASK due date cannot be modified to a date later than the Planned End Date of the related change request record.If attempted, a message should pop up stating, "The CTASK due date is la...
Hey I know awa can be used for routing tickets to live agent. But can it be used to just assign tickets to existing assignment groups based on conditions ?
function onLoad() { if (!('u_managed_by_last_certified' == '' || 'u_managed_by_last_certified' == null)) { g_form.setValue('u_verification_method', 'Data Certification'); g_form.setValue('u_last_verification_date', g_form.getValue('u...
Hi Team, i need to create dashboard which talks about resolution SLA, like suppose inflow of the ticket is high and team doesn't know other ticket is going to be SLA breach need to work on. So, i would like to create such dashboard so that we could ...
I am using a Japanese environment.In the record activities. the [empty] should be translated to [空]、but it is translated to [います]。Where can find the translate rule in the instance.
Hi All, Anyone help on requirement in catalog workflow -1. checkbox1 - A user approval2. checkbox2 - B user approval3. checkbox3 - C & D users approvals4. checkbox4 - E & F users approvals5. if checkbox1 & checkbox3 - than A c D approvals... like bas...
hi can anyone help me with the code or ui policy or how to in group table when ever name is changed or updated or manager is changed or group members are been added or removed i want to make worknotes field display and mandatory
Hi All,I have a requirement when assignment group is "Openspace" then that incident will only visible to Openspace groupFor that I have created read ACL for the incident table. and Condition is Assignment group is Openspace and the script is var grp ...
Hello, I have a question about child incidents. When I connect a child incident to a parent incident, child doesn't update. Status remains same as before the connection. Doesn't show any comments or changes on child incident. Also, when parent is res...
Hi Experts... My requirement is 'the auto closer process should be applied to both incidents & Major incidents' . So that both will auto close at the same time. Do I need to create a separate sys property for MIs? Thanks
Hello Everyone, quick question "How do I fix an issue with incidents > create new > i fill out all the required fields and those that are supposed to be auto populated do populate , however when i click save on the ticket it creates the incident but ...
Good dayI'm facing a challenge and would like to ask you for advice: We have activated surveys in ServiceNow, which are created and sent when incidents are set to “closed” status. In order to make the survey reporting a little more precise, I would l...
Hi all, We're currently running through an exercise of updating our notification templates. In doing so, we have established that the ${comments} variable isn't working for us within the HTML we are using for the notifications. As such, we are using ...
I am facing issue when trying to filter incidents by the parent incident's Sys ID. When I apply the filter in the incident list view, it shows no results, even though I am sure there are child incidents linked to the specified parent incident.the ste...
We have a requirement in the company to sync certain fields down from a Parent Incident to each of its Child Incidents. This are the Business Service, Assignment Group and Assigned To. Little wrinkle to that is you can only select an Assigned To that...
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