Hi we are having this repeat problem in our organisation that a few times in a day people are misusing Catalog Item (Request Something) form and raising requests when they need to report an incident in reality so our service desk is spending a lot of...
Hi, When I am on an Incident form and press the information button next to the Caller field a pop up appears with the sys_user details. I would like to include information such as what computer has been assigned to this user. Are we able to do this? ...
Hi Team, i am trying to duplicate the dashboard, when doing changes in the duplicate dashboard changes reflecting in the main dashboard, how to resolve this issue. So, that there won't be any impact on the main dashboard because assignment group is d...
We have come across an issue with the latest patch, and looking to see if something was not updated. Previously when we Resolved an incident a user could reply to the email and it would re-open the incident and set the state from Resolved to In Progr...
When an incident is escalated to a major incident and has related multiple child incidents, the parent incident ticket becomes very slow and laggy, resulting in significant delays when updating the ticket. Any suggestion on how to improve this via an...
Hi,I have created a business rule and the if condition which was highlighted below no other users is entering to the if even the condition is satisfying but when am trying with my profile it is working fine. Can anyone please let me know what's the i...
here i want to send the notification for sending PO here is the notification : but its only mapping the some fields on the email notification : i have this notification on " x_jade_procurement_it_purchase_requisition " table. please help !!
The activity log information includes comments, notes, field modification history, and email sending history. I am trying to migrate an incident record, including the activity log, from Instance A to Instance B.Step 1: When I export the incident reco...
We have a situation where we have different questions that need to be answered depending on the CI selected on the portal form for users to submit an incident. I know you could add a ton of variables that only show based on the CI. But - I'd like t...
Hello - I am attempting to filter the popup that appears on the "add" ui action on the AffectedCI Related List at the bottom of incidents. The filter I want is it to only show CIs that are active. No CIs that are in the "gone" state. I've been tryin...
Hello experts Greetings!!! What is Reindexing in ServiceNow? Thanks and Regards Krishna.
I have been trying to create a UI policy for the incident form that will restrict editing permissions on the impact and urgency fields for company A when the assigned to is Company B. However, I have been unable to make the UI policy to evaluate that...
Hi Team, I am exporting dashboard in PDF, post downloading it's not showing ageing ticket assigned to the individual. However, group by done as assigned to. How can export that in PDF. Regards,Garvit
I want to create a new model in the task intelligence setup for ITSM how can I create that? Is it possible to create a new model or should we work with the existing one?
