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Change Management Flow Designer

I'm working to create a change workflow where I'm designing the flow designer right now. I got stuck on 1 process where after change approval some kind of count should start of 30 days with creation of tasks and closure of tasks after that 8th tasks ...

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Resolved! timeline with annotations

I would like to know if it is possible to create a timeline with all the notes that were made during an incident. would be used mainly in postmortem processes.

FernandodeM by Tera Contributor
  • 437 Views
  • 1 replies
  • 0 helpfuls

SOW

Is there a way/possibility to automatically refresh the list(incident) in sow?

Inbound Email action

Hi All, I am trying to create new inbound email action in incident table. Based on from address and subject incident creation is happening. In email, I will be getting the below details.Summary: TEST summaryDescription: Test DescriptionAssignment Gro...

Community Alums by Community Alums  
  • 178 Views
  • 2 replies
  • 1 helpfuls

Incident Management best practice.

Hi,I have a general queries around incident management (Walk-in Service) best practice and one about customer experience.1. Is it best practice to log tickets per interaction or per issue? for example if someone comes to the service desk with a hardw...

Resolved! P1 tickets not Auto Closing after 5 working days

HiCan someone advise  as I am trying to establish whether this is OOB behaviour on P1 Tickets  Where we have resolved all the Child Tickets and also resolved the Parent - we are finding that the Parent Ticket is NOT auto closing from the State of Res...

shelley0366 by Tera Contributor
  • 454 Views
  • 1 replies
  • 1 helpfuls

Resolved! Get List collector field values to a reference field

Hi everyone, I have a 2 variables on a catalog item:   1. Regulator - which is a reference field on the sys_user table   2.  Coordinator - which is a list collector on the sys_user table My requirement is Regulator could be anyone of the coordinator ...

jitusingh by Tera Contributor
  • 506 Views
  • 2 replies
  • 0 helpfuls