Send Work Notes to Zendesk with flow
I am using a flow and Zendesk spoke to update Zendesk tickets. I am using custom fields action but I cannot send work notes or comments to Zendesk ticket comments.
Forum Posts
Assignee was unable to change the state of the incident to On-Hold as he is a member of Watchlist
Hello All, I created an incident and assigned to an user who is having admin role also but he was unable to change the state to On-hold because i added the same assignee in watchlist also, is this the Out Of the Box behavior?If i remove the assignee ...
How to configure onload client script on Change Table
How to configure On-load client script so that all the users should have edit access only when the state of change request is new or implement. If the state is not new or implement then all the other user other than change management team should not ...
way to remove value in special instuctions data in the sc task after state is complete
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
how to remove special instructions data in the sc task after state is getting completed in sc task
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
how to remove special instructions data in the sc task after state is getting completed
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
Resolved! how to bring a catalog item list variable br row wise in description of sc task
Hi can anyone help me with scenario for the catalog item variable (list type) to be displayed in description of sc task in row wise.i have written a script : task.description = current.variables.requested_role.getDisplayValue();but it is displaying a...
Email client template functionality not working as expected
Once we select an Email template on an incident and use that template to create an email from the incident, we have noticed the following behaviour. When we select a different incident template next time on the incident, although the system allows us...
Inbound email action issue
Hi, I have created an inbound action to create "incident" whenever email is received from specific email ID and subject.While testing, I have sent an email from my email ID with specific subject. Incident is created when I sent an email from my email...
I want to show the pop up message like below when the user selects the below conditions, Please sugg
I want to show the pop up message like below when the user selects the below conditions, Please suggest.conditions: vSystem Type = “SAP ECC System”vSAP System = “AP8, AP9”SAP Module = “system_Security” or “system_USY”, ØIf User unaware of what roles/...
Display Hyperlink in catalog item
Hello, I have a catalog item Computer request(Canada) in this catalog item i want to display Hyperlink in description field. Hyperlink of another catalog item - Computer request(Canada North Only).When i click on hyperlink it will redirect to another...
I wanted to create a incident in ServiceNow when customer makes a call to ServiceNow. Can you please
I know from ServiceNow customer can call to the caller or assignee using twilio integration but I want when customer calls to ServiceNow Incident should get create.
I wanted to create a incident in ServiceNow when customer makes a call to ServiceNow
I know from ServiceNow customer can call to the caller or assignee using Twilio integration. But, I want when customer calls to ServiceNow Incident should get create. Any solution for this would be appreciated
Resolved! Service Portal reference qualifier Autocomplete by "contains" not "start with"
Hey experts, I would like to get assistance with a issue I am facing. The system allows a search in reference field using the "start with" method, I would like the search method to be according to "contains" (the same as adding * in the search field)...
Verification of Limited Drop-Down Field Values using Automated Test Framework (ATF)
I am trying to write ATF test steps to validate the dropdown values for a field. servicenow docs has said this isn't supported for now and to ask in the community if there's someone who knows how this can be customized. Can anyone help?
