Whenever we perform integration, suppose when i created incident record in source instance same thing should be reflecting in the target instance,the tricky part is i am selecting the user in caller_id which is i created,but in the target instance it...
Auto populating category and subcategory based on the CI selected should be only for Network domain incidents.
Hello Team, For a particular CI , we want to stop the creation of alerts. Is there any way we can achieve that. Thanks in advance
HI, we wanted to select date and time to send a reminder for task in reminder.do table.In the field "Before", not able to add the choices and the existing choices are not displaying. So i created anew field called 'select date' with type Date/time. A...
I've just downloaded and signed in to the Now mobile app. It all looks get except that if I click on support, the area is a blank screen. Should it not enable a user to create an incident? How does that get enabled? Does something need to be turned ...
Hello, I am working on a user criteria that will only allow users in certain departments to see a knowledge base setup just for that department. However I can't get the user criteria to work and I am not even seeing the log statements I have made sho...
Hi,In ATF i want to put NRM choice through Set field value which is not available in the form. While running the ATF i want to set the variable value as NRM any possibility from earlier steps. Please help me out on the same. Thanks,
This -->curl "https://XXXXXXXservice-now.com/api/sn_chg_rest/v1/change" \--request POST \--header "Accept:application/json" \--header "Content-Type:application/json" \--data "{ \"chg_model\" : \"Standard\",\"description\" : \"Describes the change req...
Hi All, I followed a tutorial for this:https://www.servicenow.com/community/in-other-news/encrypting-attachments-using-quot-column-level-encryption-quot/ba-p/2700245 And another video:https://youtube.com/watch?v=4b9S9KwzL2g&list=PLrhqGp3sUzhv6R0mn9E5...
Hello Everyone, I have an event which contain multiple user sys_ids in parm1. I want to fetch the event name and parm1 value in email script and covert to array string where parm1 value is list of users which are the recipients. Instance version:- V...
Hi, I have a requirement whereby I need to create an annual record on the incident with an attachment for a particular day for example the 1st of April. What is the best way to achieve, any examples would really help too.Thank you in advance
Hello Experts,I have a requirement where there is a field Position on the user table and its choice field and choices are 'Non-Agent' and 'Agent' if 'Non-Agent' then I have to remove the role.I am trying by background script but not getting the expec...
Hello, We have a requirement for which incidents the survey assessment instances are not triggered. we understood it by creating database view and please help to give the where clause for the both incident and asmt_assessment_instance tables in the d...
