Create an Outlook Mail Template From Incident Ticket

[leonardlesm]

Hi everyone,

Is it possible to create an Outlook mail template consisting of a To, CC, Subject, and Body (with a table) from an Incident ticket? Maybe I can pull some data like ticket creation date/time, INC number, ticket caller, etc. and make a simple GUI program to generate the Outlook mail template?

Any insight would be appreciated

Thanks!

[Ankur Bawiskar · Accepted solution]

@leonardlesm 

you can use email client template and configure your template

Within that template you can define to whom it has to be sent, the CC and BCC, body etc

Something like this you can create for incident table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@leonardlesm 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[leonardlesm]

Hi @Ankur Bawiskar ,

Great, that's what I was looking for! Thank you so much for your response!

Have a nice day, cheers!

BR,
Leon