I am looking for ways to improve how ServiceNow can communicate incidents and outages to end users. Basically how to get users to read the e-mail ServiceNow sends out.
I'd love to hear from the community:
- What does your incident communication template look like?
- What information do you prioritize?
- What lessons have you learned about what users actually read (or ignore)?
- Have any changes improved user engagement or reduced follow-up tickets?
If you're willing to share templates, examples, or best practices, I'd appreciate seeing what's worked well in your organization.
Thanks in advance for sharing your experiences!
-David
