Resolved! Filter Issue
Hi,In "My group unassigned" module we have few filter conditions But in List view the filter conditions are displaying as in below screenshotAny help is appreciableThanks in advance Thanks,Anoja
Forum Posts
Incident form
Hello All Requirement: send auto generated notification when user replies to closed incident description: when user replies to closed incident , a notification will trigger to that user. Can you please help me with the requirement Thanks in Advance
how to copy browse file name and file path in variable
Hi Team,In Catalog item I want to create two variable "Browse file name" and "Browse file path", Once user click on that and select file I want store file name and file path in variable.something like below screenshot, I looked all types of variable ...
Send a notification when user replies to closed incident
Hi All,This is bit urgent.Requirement is to send a notification when user replies to closed incident.I have tried with inbound action and event registry but no luck. Please help! ThanksDeepika Gangrade
Managing Change requests
We have a requirement to track Change Records back to the source INC and/or RITM records. A single change could address multiple INC and RITM records. Also, a single INC or RITM could be related to multiple changes (i.e. changes may be needed to mu...
Need ability to restrict P1/P2 Incident escalation/creation of tickets
If a user is not part of a particular group they should be restricted from selecting Impact and Urgency options that would calculate a high priority creating a P1 or P2 Incident. How can this be achieved?
Incident Resolver ID
Hi Team,I would like to know ticket is being resolved by this ID, do we have such field available i am unable to find, kindly suggest where i can find the resolver id.Regards,Garvit
How to refresh Relates List upon submission of current record.
Hello Upon submitting the current form, the Related List for Impacted Services should automatically refresh based on the updated Configuration Item selected in the Incident form. Please refer to the BR:When: Before Insert/UpdateCondition: Configurati...
Alert grouping creating a duplicate incidents
We have custom alert correlation which will group alerts when alert has same node.Here I have come up with one scenario, I have alert received from one of the node and for same alert it's created incident ,after 10 min again we have received another ...
Incident Task
Hello AllI had added incident task to incident form make short description, description and priority auto populated . I am getting some issues1) If I change priority in incident form it's auto populating in incident task form but not reflecting on i...
Resolved! Is it possible to exclude Weekends and Holidays in calculation of SLA Breach for incident tickets?
Hi guys! Is it possible to exclude Weekends and Holidays in calculation of SLA Breach for incident tickets? Currently our tickets are getting breach SLA even though it's Weekends/Holidays. We want our timer to stop running if the date is Weekend or H...
UI action Stopped working after Tokyo upgrade
When I click current UI action before the upgrade was opening new page which is querying open incidents now is not doing anythingg_navigation.open(url, "_blank");action.setRedirectURL(url);}
Configure assignment rules
Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.
Resolved! The variable 'group name' should accept only 'A to Z, a to z, 0 to 9 and _'
The variable 'group name' should accept only 'A to Z, a to z, 0 to 9 and _' using client script, I have tried below script but it is not working as expected. function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') ...
Manager field not importing user with middle initials
One of the fields listed on the user form is the manager field. This is imported through OKTA, users with middle initials display as "Firstname M Lastname" in the Name field. For these same users if they have direct reports their name do not popula...
