Order Guide
Hello, Difference between order guide to catalog item? and Difference between record producers to catalog item?
Forum Posts
Validate date and time on a due date field that the entered value is not in the Past
Hi Team, I have a requirement to validate the entered date and Time is not in the past on the incident due date field.I've tried to achieve this via Client Script and a Script Include. The onChange Client script I have written on change of due date: ...
Resolved! Trigger Flow when RITM is created or it's state is updated
Hi All, I have a requirement wherein I need to trigger a flow when RITM record is created or it's state gets updated but after selecting trigger as created or updated. When I went on to select "sc_req_item" from the list of tables it wasn't present. ...
Resolved! Business rules
Hello, Please provide answers of below questions. 1.Difference between async and after BR,Where exactly we can use them.Please give me an example.2.Difference between Business rule and ACL.3.If we receive any email user should be created how can we a...
Resolved! Some Varibales from CI dont show in especific view in SCTASK
I have a Catalog Item with 2 variables and 1 Variable set, and I have a flow so that the request item generates a sctask but when I am in the SCTASK in catalog view I am missing the subcategorization variable but when I change views all the variables...
Why record is not numbered automatically.
Hi All,I have created custom table. I want number to be automatically generated when new record is created. I user get next obj but that is not working. Please see attachment and suggest solutions. Thanks,Tara
Dates timezone issue in integration
Hi Team,I am sending actual start date and end date from postman to Servicenow.Instance and my user profile time zone is US/eastern.So sending present US time to Servicenow but when I see the created change it shows actual and end dates differently.F...
Meeting Extensión for Microsoft Teams
Hola a todos, estoy trabajando en la integración de MTeams con Servicenow sin embargo los resultados no han sido los esperados, el objetivo principal de lograr esta integración es para crear conference calls atraves de Mteams en el modulo de Incident...
Related List and Relationship Script
Hi All, I have created related list relationship which is working fine but it shows all records. It should show only filtered records. Below is Script I have written, where could be issue why filter is not working in this case? My requirement is to u...
Copy Attachment from Universal Request to Incident
Hello, We started using Universal Request and we have few teams that should receive an Incident right away from Universal Request, this part so far is working fine except for one point, the attachments included in the Universal Request form in the p...
Create a Rounding App for Physicians
We are task with providing a solution for the following use-case:Requirements: Allow Physicians and Clinicians rounding in the hospital the ability to complete and submit a form on the following:Issue - submit an incidentDashboard analytics - Visuali...
Resolved! Incorrect incident no update in work notes of PRB ticket.
An issue reported, whenever multiple incidents are related to a Problem ticket (PRB) the work notes should generate in PRB as: gr.number + " has been associated with this problem ticket." with correct incident no. . Each time when a new incident no i...
On-Call Schedule Rotation - Round Robin
Hello! I am trying to set up an on-call schedule for one of our support teams that rotates incident responsibility after each ticket received. We are moving from xMatters to ServiceNow; this capability was available in xMatters as "Rotates after each...
Resolved! Script Include not returning expected result to on change client script?
I have few reasons where different reasons belongs to different finding so i am taking priority values of each reason and trying to figure out Highest priority (1 is high priority value) based on it i am setting the value of finding choice. but info...
When we click on the i icon on the record the user data is not displaying some fields .
Hai All,I have a requirement that how can we add the fields in record when we click on the i icon the fields should be visible.please guide me how can i add it.As shown in the below figure i want add the field there. Thank you , chandrasekhar.
