Hi experts, Understand the SLA definition which create multiple entry when a single incident ticket resolved > reopen > resolved Here is my report filter for P1 & P2 SLA definition, is there any way to list out the latest SLA record only in report? ...
Hello, 1.Form options of transform maps like Run business rules,Enforce mandatory fields,copy empty fields.2.Pre - requisites for upgrade and cloning.
Hello, 1.Types of transform map scripts what is foreign insert?2.While upgrading what action we need to perform with mid servers?
Hello, 1.In Transform map a In field map section we have drop down field called choice actions what is the difference between ignore and reject.2..How to change the data before loading in to the table using transform map.
Hello, 1.what is mapping fields, Difference between manual mapping(explicit mapping) and auto mapping.
We have configured subcategory choices to be dependent on category. but when we select the category and verify the options for subcategory. it is not showing the choices. It is working fine in Native platform view.Please help me with the solution. It...
Hi Team, On incident form, we have a configuration that assigned to values will be populated as only the group members of assignment group field value. But we have a new requirement that if an integration triggers then assigned to should change to a ...
Hello, 1.What is class and function.2.What is callback function.3.How to send response as array of values from script include BR.
Hello All, I have one Async business rule on Incident and I want to run it only on update . If i uncheck insert (or) even if i add !current.isNewRecord() in condition of that BR, it is still getting triggered when incident is created. Please help me ...
Hello, 1.how to call script include from a dictionary entry of a field2.Difference between script include and business rule3.Difference between script include and scheduled job
Hello, 1.What are script include parameters.2.How to send response as array of values from script include BR.
Hello, 1.What kind of script can be used in script include.2.where are the places script includes can be used?3.How to schedule a script,any example?
Hi Team,We have a record producer and it's backend table is incident table. In backend form this record producer fields will store in variable editor page in incident form. How to create report on incident table with this variable editor page fields ...
Client Script function onLoad() {// Check the user's assignment group membershipvar assignmentGroupName = 'Your Assignment Group Name';var userSysId = g_user.userID;var ga = new GlideAjax('CheckUserInGroup');ga.addParam('sysparm_name', 'userInGroup')...
Good Morning, I have a user who is stating that multiple users are not seeing when the ticket/record has someone else working on it. I did a troubleshooting session with the user and it appears that it works randomly. It didn't even show when the t...
