1.I have a data policy on incident table to make close code and notes mandatory when state is resolved or closed.2.I have 2 ui policies with same order 100 i.when state is closed or cancelled then make close code and notes read only.ii.when state is ...
Hi, It's little bit complicated, especially for me, cause I want to sent last updated work notes to other system using API, and I have something like that in the Business Rule: var worknotes = current.work_notes.getJournalEntry(1); var onlyNotes ...
Hi can anyone help me with the scenario for the email notification to be created when incident state is cancelled and attached the ritm to the incident i want a email to the caller of the incident caller. subject: Your incident has been ********* wit...
Hello Experts,I have created a table which is getting extended from cmdb_ci table. The table is created. Now the business user is telling me that the table shouldn't be extended from cmdb_ci. is there a way to remove the extends from the table after ...
I would like to create a report on Incident table where the filter condition will be - 'Opened by' is 'ABC Group Name'. which means Opened by will be a group name not a individual user.
Hi ServiceNow folks, I need some help on following query, Can you please help me on it. Query : when assignment group is not empty assign to should be first member of assignment group on incident record. ThanksMani Polisetty
Hi All,I am new to ATFC, can you please some one guide me how to do sample use case like visibility of modules(create, new, open,etc) when we click on Incident application using ATF. One more use case like : Choose the correct combination of impact a...
Hi all,am having flow which makes user active false but there is business rule for some condition it’s making user active true, is there any way I can way that I can stop the business rule while my flow designer executes instead making business rule ...
When using the flow designer, I have encountered a specific requirement that I am hoping the community can assist me with. I am looking for an activity within flow designer that has the same functionality as the manual approval feature available in w...
r.setStringParameterNoEscape('comments', current.comments.getJournalEntry(1)); while sending the comments inthe above REST API form , i am geeting the below error Please let me know how to send the work notes or comment in REST callserror: response...
Is there any OOBT field to capture Approval date
Hi experts,How can we restrict VA chat icon as per logged in user location. We have a requirement to show chat icon only for few countries.Thanks in advance.
We have multiple service providers that could get assigned a particular Incident. We have set up SLA schedules for each provider. What is best practice for Resolution SLA when the Incident is reassigned to another assignment group(meaning another...
Hello all, I'm fairly new to major incident management, and I have had this as an additional duty to my functional role at my company for about 2 years, but we are blessed with not having a tons of major incidents per month, so learning by doing has ...