How to exclude weekends from date field
Hi All,I need to exclude weekends in an onchange client script. Having a schedule on business days as well.Please help me how to achieve it
Forum Posts
Resolved! Job for Archiving Rules
Hi I need to set up an Archiving for all incidents created before a certain day. I set up an Archive Rule with that condition, and after clicking on the Run Archive Now option it starts archiving the incidents, but in blocks of 10,000 incidents and t...
Resolved! How much does Twilio subscription costs?
Hello All, We have a requirement to send out the call if P1 incident is created. In order to achieve this, we need to integrate with Twilio. I want to know how much it costs? Thanks.
Resolved! Sla issue with cancel condition
The issue is the following: An SLA is not created when a ticket is created.I read a lot of articles with the posibilities for an SLA not getting created.I checked the conditions are not colliding or making sense. The only way I was able to make it wo...
How to create notification for SLA breach 80% on incident
I need to configure Notification for SLA breach 80% on incident table. updated Default SLA workflow PFA , but it is not triggered for Incidents. Can anyone suggest a way.Thanks in Advance.
Variable script to fetch data in a field using flow designer
Hello, I tried to fetch the variable data in a record in one table using flow designer. But whenever I tried with below code it is not fetching data. Requested = fd_data._1__get_catalog_variables.requested_for; Description = fd_data._1__get_catalog_v...
how to display a ui action button when clicking on other ui action button
hi can anyone help me with the scenario for there are two ui action buttons in purcgase order form one is cancel and other is comform, i want to display comform button only when cancel is clicked.
Resolved! Business Rule: all Incident Tasks need to be closed before this one
Hey Guru's, I've written a Before update Business Rule that should run before my "VP Review" Incident task is closed. The Script I have written checks for any other incident tasks that are open, and have the same parent "Incident" record. If there ar...
Best Practice in regards to the status of a parent incident when child incident is resolved
I want to know what is the best practice in regards to ITIL when it comes to the status of the parent incident once the child incident is resolved. Does the parent stay in progress or does it resolve automatically? if all the child incidents are reso...
Use of ‘Action Taken’ field on Major incident
Hi All, Can anyone please explain what is the use of this Action Taken journal field on Major Incident management. I have already figured out the Docs for Utah but unable to figure out the use case and understand what is the use case of this journal ...
Resolved! Need Closure Code Definitions & Best Practices
Do we have a list of definitions for change and request closure codes? And, is there a limit on the number of closure codes you could have? Please provide any insights we may have of good definitions for close codes and what other close codes custome...
problem ticket should not be closed when related incident(s) are open
Experts,Could you please guide me how can I achieve below requirement. Problem ticket should not be closed when any of the related incidents are still in Open state.And the problem form submission action should be restricted showing the Info Message....
Resolved! how to highlight incident in red when SLA breached to 100 %
I have a requirement when SLA breached to 100% then incident should highlighted in Red color. referred this link but not helpful : - https://www.servicenow.com/community/developer-forum/how-can-we-set-incident-number-in-to-orange-color-when-sla/m-p/2...
Requester ライセンスでincident ticketの起票、更新、クローズができますか
ライセンス費用の削減を検討しているため、requesterライセンスでincident Managementでどこまでできるかを確認させていただきます。下記のパターンができるかをご確認させて頂きます。①Requester Aさんが自分自身でincident ticketを起票、更新、クローズできますか？②Requester Aさんが起票し、Requester Bさんに閲覧、更新、クローズしてもらえますか？③Requester Aさんが起票し、Fulfiller Aさんを経由し、Requester...
Resolved! Creation of Major incident
If there are 10 incidents raised for 1 Configuration item, It should automatically create a major incident.