create escalate incident from survey response

[Ravivarman Saee]

currently we are sending a satisfaction survey through a mail to the caller (user) when his incident is resolved. I need to escalate that incident/ create escalate incident with the incident id, if user selects dissatisfied in the survey that was sent to him. how to do ?

[chetanb]

Hello @Ravivarman Saee 

You can follow- create escalate incident from survey response - ServiceNow Community

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Regards,

CB