Forum Posts
Relationship between Parent incident and child incident
If we change the Assignment group in the Parent incident, it is automatically changed in the child incident and the changes are updating in the activity log of child incident. Is that expected behaviour?
how to set correlation id as blank when state get selected as rejected
when client selected state as rejected then assignment group will get set as service desk and correlation id should get blank. i wrote code through transform map script on before but correlation id is not getting blank through transform map script....
Service bridge | map incident category
Hi all, This one probably is a noob question, however I can't find any answer to this.So, here is the issue:- I am building a Service Bridge integration with a producer to log incidents and I have most of the fields mapped, however, the category fiel...
Code not working
Hi All , My requirement is if affected ci was selected then in the related list the selected affected ci will display in that there was one field called swapped ci. This swapped ci is a reference field. my requirement is if members click on the swap...
reference qualifier is changing from advanced to simple
Hi All , in 1 reference qualifier i was changing the reference qualifier type from simple to advanced. but it was auto chaiging back to simple from advanced. may i know what was the reason? screenshot below. Note: in default view the use reference ...
Issue with Email Client Template in Domain Separation Environment
I’m reaching out regarding an issue we’re encountering with our email client template in a domain separation environment. Specifically, we’re having trouble with the display name format.We use the format display name in our email client template, but...
Resolved! Incident reassignment count is incorrect
Hi All, Incident Re-assignment count showing incorrect.When Incident opened and assigned to initial group (assignment group), the reassignment count showing 2.later if we update the assignment group for the first time (Group A --> Group B) the reassi...
Help with a Script please - tell me what I am doing incorrectly
We have a Scheduled Job that runs that will look for Incidents that are unassigned and will use the On-Call to assign those, but now we have a Group who does not want that to happen, so I am trying to exclude that group and not having much luck with ...
how can i update the date/time stamps when sending an email from the tool bar for an incident
how can i update the history date/time stamps when sending an email from the toggle bar for an incidentwhen you send an email from the incident toggle bar, it does not update the incident last updated historythe activity is updated with the details o...
how to create checkbox on incident table and that checkbox is visible to service desk users
how to create checkbox on incident table and that checkbox is visible to service desk users and after selecting checkbox ....... that checkbox is read only to everyone
ErrorAccess to api 'setValue(sn_gsm_vessel_incident.u_estimated_time_to_resolve)' from scope 'sn_cu
Hi All, Please help me solve the above error. I find this knowledge article ERROR: "Access to api 'put(sn_customerservice_case.number)' from scope 'x_custom_scope' has been refused due to the api's cross-scope access policy" - Support and Troubleshoo...
How to achive auto assignment/AWA of incident , When agent is on leave How to handle it.
How to achive auto assignment/AWA of incident , When agent is on leave to handle it.
HI All
Hi All, I Have one question Related to Incident table. 1.Suppose User create one incident, then user can see only Local IT group, he can not see other group 2.when local it will work in that incident then they can redirect that ticket to 'Raj Group'...
Resolved! Include script
I have written some code for a GlideAjax call in Servicenow but it's not executing as expected.Can anyone help me identify the problem? I have shared screenshot.