Hello all,I am facing an issue that, I am not able to change the active field from 'true' to 'false'. I am running a fix script to update the active field to false. However it changes back to true. I have already checked if there is any workflow or b...
Hi All, Requirement: We need to create a report to show incidents created in non-business hours. i.e. It should run daily from 6pm - 4am and show the data in the report. What filters we can apply? Thanks.
Hi All, we have below businessrule when we create incident , Impacted CIs updated in related list , but there are huge calculation happen backend that is impacting servicenow slowness , kindly suggest only populate the business application within th...
Hi,I have a field in incident table which has date/time type. In email notification I want only Date value has to print. Kindly help on this
Hello All,I need that the Incident can be Proposed to Major Incident and promote to Major Incident only if the incident is prio 1 or prio 2. Can you please help me how to achieve this? Our developer instance is on release Utah. The plugin Incident Ma...
Hi, I need to create an on-change client script for the incident form to make the category field visible and mandatory when the business service is set to specific values. Does anyone know what the script would be to achieve this? Kind Regards
Hello, good afternoon or morning, everyone, I would like to ask a question.I am currently using the servicenow mobile app, but I want to make it so that only a specific person can perform approvals and rejections of incidents, what are the roles or w...
I have one date time field which is in format "01/27/2024 15:40:20" and i want it to show like "2024/01/27 15:40:20"How to achieve this Thanks in advance.
for reserved words like function, var,if else -- text shown in purple right, for me its showing blue.for g_form or g_user text should shown in blue colour, but for me it is showing in blackcan i get any help to fix the issue, i have requested new in...
I'm reviewing the possible states of Change Tasks and have found the following: TableElementLanguageValueLabelchange_taskstateen-5Pendingchange_taskstateen1Openchange_taskstateen2In Progresschange_taskstateen3Closedchange_taskstateen4Canceled But whe...
Hello Team, Am sending emails through UI action on Interaction Table, and I want the email which is sent to the user should be added in Activity log. I have added 'Emails-autogenerated' and 'Emails-correspondence' to filter activity, but still I do n...
We are implementing the ServiceNow Add-ins for Office, to allow our users to create an incident directly from outlook, instead of emailing the Service Desk. For the most part, I have it working the way I want it to work by modifying the "outlook" vie...
I have a requirement to create an incident when a user is added to a group.The incident should include the User who was added in the Caller ID. Can anyone help?I'm hoping this can be done via a workflow or flow design.
I have a requirement to Create an Incident when a user is Added to a Group.So when Group A has a User added to its membership an incident is created with the following information:User Added == Caller ID, Affected UserShort Description: {User Added.n...
Kindly help me on show outage popup on incident form ,i have created businessrule to create Outage record 1. Open up a new Incident, fill out all needed form fields, and click Save.2. Modify the Impact and Urgency so that Priority = 1 - Critical or...
