Hello all, I have a requirement to display Incident "Default view" for itil users, when they access incidents via Self-Service -- which is to say, change the ess view on self-service > incidents module to default view on Incident module for itil user...
(function() { var gr = new GlideRecord('x_nexa2_ienergy_incident_table'); //Instance of Table gr.addEncodedQuery('active=true^task_assigneeISNOTEMPTY'); //Conditions gr.query(); while (gr.next()) { var currentDate = new GlideDate()...
Hello all, I'm trying to set emails generated from our Major Incident Management Communications as high importance so they get flagged by Outlook. Following another post, I created a Business Rule on the sys_email table that sets the current.importan...
We have a request that when an incident is created and needs to be escalated to another assignment group, that the opened by user is not part of, to add the opened by user to the watch list. It is partially working, but it always adds the opened by u...
Hello, Im trying to enable this 'collaborate' tab on Major Incident Workbench so I can stabilish the connections with MS Teams I did installed the 'notifiy' plugin as required by the docs but still doesnt show up
Hi All,Actually I wanted to know that Is there any feature exist in ServiceNow to check the dependency of the field on the other configurations like Business Rules, Assignment Rules and so on..For Example,Lets say we have a field Location on the INC ...
Hello experts, I have a catalog item and inside that i have a field by the type attachment. PFAWhen the RITM is submitted, in the backend admin is able to download the file but the ITIL Person is not able to download. The ADMIN Person is getting the ...
We have recently deployed Service Operations Workspace with our Utah upgrade. At the same time turning on the New (Next exp) UI. Since deployment we have received many escalations from our IT Service Desks that SOW performance is particularly bad in...
Previously we have SLA Duration is 2 days (P1), 3 Days (P2), 5 Days(P3). Now it was changed to 1 Day, 1 Day 12 Hours , 2 Days. Here we are directly changed the Duration then it was Impacted on old Incidents. Help to how to over come this. and this ch...
HiI currently receive emails whenever an incident is updated by a user, but how can i setup push notifications in servicenow portal? utilising the Bell drop down top rightExample of what i receive:From: COMPANY Service Desk <X@service-now.com>Subject...
Hello,Previously we have SLA Duration is 2 Days, 5 days and 10 days and It was changes as 24 Hours, 36 Hours and 48 Hours. Here we are changed the Duration as same, but it Impacted on Previous Incidents. Can you please help me to how to over come thi...
What is the best approach to limit all users other than admins to only be able to save/submit new incidents in a new state? The options to change the state to in progress, on hold, resolved or cancelled should not be visible until after the creation...
How to auto fill value using client script
Need to create a metric to get the below durationRITM Open Date toFirst SCTask Assigned To is not empty
Hi,For our instance we use a business rule that sets a field to determine what categories users will see based on the role they have when they load a record. We use this for work orders and incidents. For some reason the work order version has stoppe...
