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How do we set the category and sub category based on CI

Hi Team,I have a Requirement that there are field on 'cmdb_ci' table category and subcategory and we have fields on INC form configuration item, category and subcategory.If user selects configuration item then on INC form category and subcategory sho...

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Atik by Tera Contributor
  • 397 Views
  • 2 replies
  • 0 helpfuls

Send API link to Third Party team

Hi Team,We have third party tool, team wants a URL they can use to insert a incident record in our instance. That URL should allow them to pass a variable, the phone number, using phone number I need to updated the requested for field so that Service...

Gowtham29 by Tera Expert
  • 642 Views
  • 4 replies
  • 0 helpfuls

Get SNOW Instance

Hi Team,I have created account on SNOW developer site. I just need a test SNOW instance where I can test incident creation via REST API. I just see ways to create apps but not anything related to SNOW ITSM module for incident creation. Can someone pl...

Incident Management

Hello All, Through CSPM alerts incident gets created in servicenow .Now the requirement is how to navigate this particular incident from caller 'Dome9' to particular assignment group named as 'IT-Security". Please help me in achieving this requiremen...

Resolved! Add audience to a tag

I have a user who is unable to add a group to a tag from the incident list view. Does any one know why they would be unable to do this? I had her edit that tag to open it to groups and she isn't able to. 

mgoodwin12 by Kilo Expert
  • 793 Views
  • 5 replies
  • 1 helpfuls

UI Action

Dont know if this is the right place to post this. But I have an Agent Workspace, and i want to be able to use an existing UI Action, which is possible to choose when opening a record, for example a STA or RIT.   For example this UI Action called "Co...

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AbooK by Tera Contributor
  • 426 Views
  • 8 replies
  • 1 helpfuls

Employee Work Location Differs from Work Hours

We have employees who live and physically work from India (or other parts of the world), but they work hours that coincide with their staff peers based in USA Central Time (example: 8:00 AM - 5:00 PM CT). When one of these individuals opens an Incide...

doormold by Tera Contributor
  • 290 Views
  • 1 replies
  • 0 helpfuls