Detect Orphaned Assignment Groups

[JinkaH]

How to detect and identify orphaned assignment groups  in Incident if the group is inactive and no groupmembers present in the group table 

[Mohammed8 · Accepted solution]

@JinkaH 

Can you close this thread as its different requirement. You can open new thread with proper requirement use case .  I will see and check and try to help.

Thanks and Regards,

Mohammed Zakir

[Mohammed8 · Accepted solution]

@JinkaH 

service desk mean incident ticket? can u state requirements.

You can post a new question, detail it out properly

Regards,

Zakir 

[Mohammed8 · Accepted solution]

@JinkaH 

If iam understanding is correct:

1) Get group with Zero members.

2)Reassign all the tickets of these group to other active group with user, so which is this group?

3) why flow designer? is it specific requirement. 

4) what's the trigger daily, weekly?

This will take time to build in PDI, i suggest you to post as new question in developer forum so other can have their inputs too,

Regards,

Mohammed Zakir

[Mohammed8 · Accepted solution]

@JinkaH 

You are right to go to flow designer as approach.

I was just  asking if it was specific business requirement to use as flow designer.

Other approach i can think is Schedule jobs.

Regards,

Mohammed Zakir

[Dr Atul G- LNG · Accepted solution]

Hi @JinkaH 

If you want to use less code or a no-code solution, the Flow Designer is the best option.

[JinkaH]

Can you please explain what flow steps can we used in a detailed manner

[Dr Atul G- LNG · Accepted solution]

Hi @JinkaH 

My basic video will be helpful for understanding the Flow Designer process.

https://youtu.be/IRSPf3_Wq-o

[JinkaH]

HI @Dr Atul G- LNG 
I had an idea of flow designers but i want how this requirement go through flow designer

[Dr Atul G- LNG]

Hi @JinkaH 

You need to set the trigger for a specific time, like daily, and then use the lookup action to get the Group table and check the members. This approach is already suggested by @Mohammed8 as a perfect solution.”