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Detect Orphaned Assignment Groups

JinkaH
Mega Contributor

39m ago

How to detect and identify orphaned assignment groups  in Incident if the group is inactive and no groupmembers present in the group table 

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Dr Atul G- LNG
Tera Patron
Tera Patron

24m ago

Hi @JinkaH 

 

There’s no direct way to do this other than using some background script.

Create a report on the Group table and then check the members.

 

 

 

then on incident report :

DrAtulGLNG_0-1764671765216.png

 

 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695912

 

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Dr. Atul G. - Learn N Grow Together
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