difference between manager, incident manager and service manager of an assignmnet group

[padmaja9]

Hi Mates,

I just wanted to know the difference between similar fields avaialble on assignment group form.
could you please help me with some diffrences between manager, incident manager and service manager and help me know the hieraricy of access for these fields.

Regards,

Padmaja.

[Amit Gujarathi]

Yes

[pooja_m]

Hi Padmaja,

Assignment group manager is responsible to add roles and modules to users, and add and remove users from their assignment groups

Incident Manager is responsible for planning and coordinating all the activities required to perform, monitor, and report on the process

Service Manager is responsible to manage business functions that require a request-type workflow where requests are approved, qualified, assigned, and completed.

Hope you got the difference. 

[Dr Atul G- LNG]

Hi @pooja_m 

From process side these can be 3 different role but in SN we have Incident manager role.

manager : Anyone who manages the work.

incident manager: Who is responsible from operational side and make sure process followed.

service manager: Who is leading the complete services to account or accounts. Like Email/ Deployment.

If you provide in which contest you are asking , we can provide more support.