change form
The 'Incident caused by change' related list on the change form disappears when the same incident is linked to two different change requests.
Forum Posts
Major incident workbench - Communicate Tab Design
Hello Community, Can someone please help me understand how this Communicate tab under Major incident workbench is designed. I need to control the order of the communication sent out to the end-user and here's the requirement -before technician trigge...
link to portal record in notification is not working properly
Hi All,I am trying to provide a clickable link to open the record in notification. But, it is not working. Below is the mail script code.mail script code:var url = gs.getProperty('glide.servlet.uri') + 'esc?id=order_status&table=' + current.sys_class...
ServiceNow Report
Dear Community Members, Hope you all doing great, i have a very common situation, let say i am using Using OOTB Incident Management and their are no new fields configure on the Incident Form, The Agent is resolving the Incident and it is updating the...
logs shows message as Didn't create or update incident using current when creating incident
Hi, I have created an inbound email action to create and update incident. The issue I am facing is even though incident is getting created or updated the logs shows "Did not create or update incident using current". This is the inbound script I hav...
Resolved! How to populate user in assigned to field
Hi Team, I have two assignment groups, if any user is same in both the assignment groups then I need to populate that user in assigned to field. Ex: CAB Approval group is one of the group(Every time this group is common), second group is Incident man...
Download Pdf Report is not visible in MIM Workbench
Hello Team,I am not able to See the Download Pdf Report Button in MIM Workbench PIR ReportIt was Present before, suddenly it is not showing.Any Idea What is the Reason?it was Present Before(Below screenshot)Best Regards
More Loading Time on Custom Fields
When applying filters to Boolean custom fields (e.g., u_custom_fields = True) in the INC table, the loading time is considerably longer (20-30 seconds) compared to filtering Boolean default fields (e.g., active = True), which takes only 2-3 seconds.C...
Notification before 2 hours, immediately, after 1 hour and 4 hours of sla breach for incident
Hi Community, I want to trigger notification before 2 hours of sla breach, immediately, after 1 hour and after 4 hours of sla breach. For immediately, we need to add condition as: Has breached is true. But what condition i need to add for before 2 ho...
Resolved! Query in Flow Designer Condition
Olá pessoal, estou com um problema relativo a um fluxo no FLOW DESIGNER. Eu preciso resgatar um valor da tabela QUESTION ANSWER relativo a um Priority para dar continuidade a um fluxo. O problema é que existem muitas QUESTIONS com o mesmo valor 'PRI...
Major Incident documentation - is there a way to capture data elements in the moment?
Has anyone come up with a way to capture data in ServiceNow related to a major incident as it is underway? We currently use a shared OneNote document, with a separate page dedicated to each major incident. This way the response team all has access ...
group by more than 1 field in the simple list in dashboard
hello everyone, I'm trying to build a table on a dashboard in a ServiceNow environment, and I need to display the data grouped by more than one field (for example: both by 'Assignment Group' and by 'Category'). In the reports themselves, you can defi...
Preventing Survey Auto-Cancellation with Mandatory Responses
Hi,I'm using Surveys with mandatory responses. I've set an "Assessment Duration," but surveys are auto-cancelling when the duration expires.Is there a way to disable this auto-cancellation feature? I need surveys to remain active until submitted, reg...
Resolved! process flow
I have configured, process flow formatter for incident table, by mistake created two new buttons, how to remove one new button, please find the attachment
Resolved! Using incident tasks vs child incidents for incident management and multiple vendors are involved?
Hello,The customer has outsourced their IT support and operations to two vendors/service providers.There are some applications for which certain troubleshooting scenarios can be handled by "Vendor/service provider 1". Sometimes they would need furthe...
