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Howto get the user name from journal field

Good Day! I wanted to write a script to get the journal entry, that is updated by user.For example, in my instance there are some task SLAs updated with stage and post which some other updated happened and updated field got changed and those updated ...

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NVSN by Tera Contributor
  • 435 Views
  • 1 replies
  • 0 helpfuls

Active REQs with related RITMs inactive

Has anyone had an issue where REQs are still active in the sytem, while the related RTIMs are all closed complete and inactive?I have been trying to figure out why that is happening, but so far I have only found a fix script to clean up the reqs, but...

Incident form

Incident form need to fill the mandatory details and save , but it's showing Invalid insert . Example task : when the incident form two fields Assignment Group & Previous Group. User select Assignment Group is "Service Desk "  save and again Assignme...

Resolved! Create/Update new priority value color

Hi,  Please assist I want to update the colour of the circle next to the number 1 as shown below and create the red circle for newly created value for the priority field. Where can I change the default colours /create the colour of the circle and the...

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Carol2 by Tera Contributor
  • 390 Views
  • 1 replies
  • 0 helpfuls

Inbound Email Action -Fetch data

Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name      6C04HagerstownMD217AT&T11...

MarripudiL by Tera Contributor
  • 278 Views
  • 1 replies
  • 0 helpfuls

Created a new priority but it doesn't show

Hi,  Please help, i created a new priority, urgency and impact but when i check the priority data lookup but none of the items created show on the list. What can i check?I want to create a priority 0 which is disaster priority.  Regards Ca

Community Alums by Community Alums  
  • 293 Views
  • 4 replies
  • 0 helpfuls

Incident forms - Duplicate work note entries

Hi allWe are experiencing duplicate work note entries within our incident forms. This only occurs when reassigning Assignment Groups.I have checked HI-Support there is a case which mentions, customised Business Rules should not have 'current.update'....

ACripps by Tera Contributor
  • 423 Views
  • 4 replies
  • 0 helpfuls

Incident Management

1. To print total number of incident like it's "Active/inactive".2.To print category = Inquiry / help & Software & Hardware & Network & Database related incident need to count. Any idea these codes help me.

Resolved! export and import

I want to export and import into the another instance. Since dictionary is disabled I don’t know the field details. Is there a way to do export and import along with fields without creating table in the destination. Thx

Govindaraju by Tera Contributor
  • 602 Views
  • 3 replies
  • 0 helpfuls