Verify type of group showing in assignment group field using atf
Hi All,Is there any way we can verify that on the incident form assignment group field only those groups is showing for which type is incident using ATF? ThanksPardip
Forum Posts
Resolved! Which role(s) contain(s) the "propose incident as a major incident candidate" function?
Good morning,which role(s) contain(s) the "propose the current incident as a major incident candidate" function?Is it only included directly in the ITIL-role ?Thank you for your help !
how to reprocess email from email log with updates to body of the email
Hi All,I am trying to reprocess the email from email log by updating the content of the body, but looks like the updates to body is not getting reflected.I want to do the testing in lower environments with out sending the new emails. If I send the em...
I have a requirement in one of the record producer, application/service variable is reference to bso
I have a requirement in one of the record producer, application/service variable is reference to bso action table,if selected application is having the description in bso action table, it will auto populate in the description field in the form workin...
Resolved! Using flow designer Wait for duration until reach the Value of system property.
I have a system property and the type is Integer, and the value is 300. After the trigger condition wait 300 seconds of time then execute the remaining flow. But waiting time need to be dependent on the system property value. Can you please help me o...
Auto-populate Configuration Item field on incident form with certain conditions :
I want to Auto-populate CI field on incident form from reference table 'cmdb_ci_pc_hardware'(this table consists of PC assigned to users) with some conditions :1. If user has one device then auto-populate CI field .2.if user has multiple devices assi...
Add a new UI action on Agent Workspace 'More Options'
When we open Agent Workspace Lists page , we have More Options on top right (3 dots symbol ) , We have a requirement to add a ui action in this which will redirect to external SharePoint link.i.e., On pressing the 3 dots symbol, it should show an opt...
dialog box in esc
Hi, I have created escalate action under actions of incident and on click of incident a dialog box will appear with two fields escalation reason and escalation comment which was scripted in separate widget and called that escalate widget in client co...
Measure incident deflection score is possible?
We have contextual search enabled in Service Portal for incident record producer.Is there anyway to track the incident deflection score? (where the knowledge articles helped in incident deflection)
Resolved! Using flow designer Wait for duration until reach the Value of system property.
I have a system property and the type is Integer, and the value is 300. After the trigger condition wait 300 seconds of time then execute the remaining flow. But waiting time need to be dependent on the system property value. Can you please help me o...
Resolved! Need to Get a report to calculate a incident spending time in each assignment group
Dear Experts, Is there any use case that could help us to calculate time that is spent across all the assignment group to which an incident is assigned. We tried using Database Views but that is only calculating the entire time slot. Please help ! i...
Resolved! how to lock reopening of closed incidents for integration ?
lock reopening of closed incidents for integration and manually also i want to hide button for manual reopen and for integration also
Resolved! Methods to make Resolved = inactive
I've tried the following without success:- Modifying the Script include "TaskStateUtil"s SYSTEM_INACTIVE_STATES to include resolved value (6):SYSTEM_INACTIVE_STATES : [3, 4, 6, 7], // task default inactive/close states- Modifying "State"s dictionary...
Real-time incidents list
Hi everyone, I am working in a telecom operationnal center and I would like to use a real-time list that will inform us of new incidents that have been created recently. We just started to use the SNOW platform. Thanks
HI All
HI All, i have one Choice field(sub category), and Reference Field(Configuration item). My question is whenever user select under sub category values it's same values shows Configuration item. Please any one suggest Thanks ADV
