I have a request from a department at my company to export the entire incident history for a handful of incidents. They want to see the usual incident information along with notes, customer communication, or outbound/inbound email done within that in...
In some Incidents we have a large amount of comments and worknotes, and the first entries are no longer visible, what can I change to make them all visible or at least increase the amount
Received a request to enhance this area so all assigned Demand assessments are setup as a individual "card" in this view, just like the Customer Satisfaction Survey. I looked at the UI Page properties, but couldn't decipher why it works one way with ...
I have a need to populate a field (target) on the incident form based on the value of another field (source) also on the incident form. The source field is the configuration item field. If the configuration item field is an asset then the target fiel...
Hi everyone, Is it possible to create an Outlook mail template consisting of a To, CC, Subject, and Body (with a table) from an Incident ticket? Maybe I can pull some data like ticket creation date/time, INC number, ticket caller, etc. and make a sim...
Hi,For the incident form, I want the buttons like 'Save' or 'Update' visible for states like New, In Progress, On Hold. And I want these buttons to be hidden on Closed state. How to do this?
I'm curious to know what the general population sets as their response and resolution SLAs on incidents.
Hi,I want a task to be done. When the caller is creating an incident record, I want the assignment group to be dynamically populated with the assignment group of the caller. How to do this? Please provide the code
Hi Team,I have two different email accounts like 1st domain is abc@example.com its creates the incident record that fine as well 2nd domain contains xyz@exmple.com its creates problem ticket. now i want to while sending email to contains abc@exampl...
Hello,I want to update script on record producer so that only the fields that are filled in get copied to the technician worknotes
Hi, To send the attachments from postman by using scripted web services, sending the request body in json format as below.{ "incidentNumber": "INC0010002", "fileName": "Testtt.png", "contentType": "image/png", "fileData": "Base64 code"}Can we h...
Create a report on incident table for the tickets that are raised by a particular user on present financial year
Hello everyone, Iam currently working on inbound email lab activity in student instance.As per above screenshots, Iam unable to find the email in Inbox. And I had downloaded the xml as they mentioned in notes. Can anyone tell me steps of importing th...
I am trying to change the color of these icons (refer to the attached screenshot) that appear in the list view of a workspace .Could someone guide me on how to customize their colors?Is there a way to achieve this through theme properties . I have...
Hi all. Are Response Templates (Responses) available from within Service Operations Workspace.I can't seem to see it in the Contextual Side bar.Templates are available, but not Response Templates (which can have dynamic content).Response templates fo...
