disable the alerts for a particular CI

[deepika46]

Hello Team,

For a particular CI , we want to stop the creation of alerts. Is there any way we can achieve that.

Thanks in advance

[Dr Atul G- LNG]

Hi @deepika46 

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-operat...

@AJ-TechTrek any inputs.

[AJ-TechTrek · Accepted solution]

Hi @deepika46 ,

You can add filter condition in Event rule for that particular source where you can mentioned the CI should not be XYZ.

In that case, for that particular filter conditions Event rule will not triggered and Alert will not be created.

Refer the below screenshot, which may help.

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Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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