ITSM
I have one date time field which is in format "01/27/2024 15:40:20" and i want it to show like "2024/01/27 15:40:20"How to achieve this Thanks in advance.
Forum Posts
Resolved! why my javascript syntax editor is showning colours wrongly
for reserved words like function, var,if else -- text shown in purple right, for me its showing blue.for g_form or g_user text should shown in blue colour, but for me it is showing in blackcan i get any help to fix the issue, i have requested new in...
Change Tasks - How is the 'pending' state used?
I'm reviewing the possible states of Change Tasks and have found the following: TableElementLanguageValueLabelchange_taskstateen-5Pendingchange_taskstateen1Openchange_taskstateen2In Progresschange_taskstateen3Closedchange_taskstateen4Canceled But whe...
Emails which are sent are not added to Activity log for Interaction Table
Hello Team, Am sending emails through UI action on Interaction Table, and I want the email which is sent to the user should be added in Activity log. I have added 'Emails-autogenerated' and 'Emails-correspondence' to filter activity, but still I do n...
Resolved! Modify the ServiceNow Add-ins for Office
We are implementing the ServiceNow Add-ins for Office, to allow our users to create an incident directly from outlook, instead of emailing the Service Desk. For the most part, I have it working the way I want it to work by modifying the "outlook" vie...
Resolved! Create incident when user added to a group
I have a requirement to create an incident when a user is added to a group.The incident should include the User who was added in the Caller ID. Can anyone help?I'm hoping this can be done via a workflow or flow design.
Resolved! Create a Incident when a user is added to a group through a workflow
I have a requirement to Create an Incident when a user is Added to a Group.So when Group A has a User added to its membership an incident is created with the following information:User Added == Caller ID, Affected UserShort Description: {User Added.n...
please help how to show banner popup outage details incident
Kindly help me on show outage popup on incident form ,i have created businessrule to create Outage record 1. Open up a new Incident, fill out all needed form fields, and click Save.2. Modify the Impact and Urgency so that Priority = 1 - Critical or...
incident and change management
Hi ServiceNow team,Where can I get a free trial of the ServiceNow ticketing tool?for the purpose of incident and change management practices.
State of problem form changes to close on form even though script prevent state from changing state
I have a script that prvents a problem from changing from the state resolved to closed when there is no related problem task or change. The script works fine, but the state on the form changes to closed until I reload the form and the state goes back...
The CI field does not show accurate list of CI's
Hi everyone! We have this button in our CI field (for incidents) where it will show all of the related CI's. However, when we checked, it does not show the accurate list. There are missing CI's from the list and not sure where or how to configure it....
Resolved! Business Rule for incident resolution/cancellation
Hello community,I am just starting to get my hands dirty with light development tasks. I know this is fairly simple but I haven't worked on this before. I need help in writing a business rule that will allow incidents to be resolved or cancelled only...
Resolved! SLA Definition Dot Walking
ServiceNow support suggested not having Dot Walking in SLA Definition condition. Currently, our SLA condition excludes groups containing a specific phrase using a condition like assignment_group.name does not contain "Network". However, in line with...
Need Help with P1 Incident Notification Configuration
Hi All,I'm currently working on configuring P1 incident notifications in ServiceNow, and I need to include Teams bridge URL and password details in the notification. Any help or guidance on how to achieve this or troubleshoot the issue would be grea...
How Can I create approval notification on my custom table instead of approval table
How can I create approval notification on custom table but when someone click on approve via email it should update approval record to approved help me to create inbound action for this scenario.
