Hi,For our instance we use a business rule that sets a field to determine what categories users will see based on the role they have when they load a record. We use this for work orders and incidents. For some reason the work order version has stoppe...
Hi All,How to validate field type glide_list data in an encoded query tried below but not working. var css_assign_rule = new GlideRecord("u_css_assignment_rules");//css_assign_rule.addEncodedQuery('u_active=true^u_override=true^u_company=' + compsy...
Hi All, I need to run a Scheduled job from the Workflow(by RunScript). I am using the below script to run my Scheduled job. but it's not working seems like 'SncTriggerSynchronizer' Method is not supported here. var grJob = new GlideRecord('sysauto...
Hi,We have different teams accessing the knowledge base. We want to restrict access on knowledge articles level in order to avoid discrepancies. We need to setup the access on article level so that they can access only the relevant knowledge articles...
Hi everyone, I would love to get help on a certain issue.I'm trying to figure out the most efficient way that adheres to OOTB behavior as much as possible,filtering the Business Service field according to the Category fieldMany thanks to everyone who...
Hi Team, I have requirement to auto refresh Alert table (em_alert) for every 1 Minute, is there a way or script to achieve that ? Thanks,Hari
Help. I cannot figure out why the Configuration Item drop down list will only show items with a class equal to Business Service or Business Application. I've checked the dictionary entry and compared everything to an untouched dev instance of the s...
Hi Team, We have enabled cloud discovery for our client and through which Virtual Machine Instance is only getting discovered not the Host record, we have some limitations due to which we cannot proceed with Host Server discovery through IP based, w...
I have a custom-scoped application that has inherited all the fields from the Global Incident table. I'd like to add certain categories and sub-categories to the categories and sub-categories fields by not making any changes to the global fields ( si...
Hello All, I have below request -Once an Incident has been Resolved/Closed/Cancelled (Closed either manually by MiM for Priority 1 incident or automatically by the system for Priority 2, 3, 4, 5). There should not be possible for an action to be take...
Hello experts, i Have a workflow and inside that workflow i have a wait for condition activity. Please find the code snippet below: //START // Set the variable 'answer' to true or false to indicate if the condition has been met or not.var gr_vm = new...
Hi, User is not able to receive email from servicenow when the incident is created. I could see the logs that the email is received. CAn you confirm what could be the reason. If the user unsubscribe email then how to redo it? Regards,AKshata Patil
As Shown in the Above Figures When i move the cursor to any field text box it's showing some gray color, I need to change that color to different color in the form and i take off the cursor from text box then it need to be show white color.Is it po...
Hello All,Does anyone know if it is possible to have more than 1 "User" list on the user criteria record?. I am working on automation with Azure and I want to dynamically update the User Criteria record, based on the users that are in an Azure Group....
Populate related record Incident number in to the Problem record reference Field
