Hi can anyone please help me with scenario for i have created a new field called as ' related project' in change task, i have to pass the value from the change to change tasks . change has ' related project' and change task has related project field....
I want to create a SNOW Filter to identify the incidents that were auto resolved by system and later assigned by a specific person in his name. Idea is to find the incidents that got auto resolved before an engineer takes any action.
Hello All, We have created a List type reference field for sys_user_grmember table.In that also we added a filter condition for a particular group like in the below screenshot.but when we try to add users its showing sys_id instead of names, please h...
I have a scenario if assignment group is not empty but hidden on a form and the assigned to field is not populated, requester can manually populate from available group members. However, if assignment group is empty and the assigned to field is emp...
Hi,I'm want to how many Incidents triggered a Change Request and how many Incidents were triggered by a failed Change. How to build a suitable filter for this purpose? Thx
Hi Mates, I just wanted to know the difference between similar fields avaialble on assignment group form.could you please help me with some diffrences between manager, incident manager and service manager and help me know the hieraricy of access for ...
In the top left of a form view where the Module Name is mentioned below that we have attribute of that record (incident number, Name of the record etc). If I need to change the attribute of that record then how we can do that. For E.g. in an incident...
Hi,I have a custom field (checkbox) in incident table and i am trying to add ACL to restrict the incidents with this new field is 'True' to be visible to only group 'A'. 1. Only Group 'A' can able to view and edit this field.2. Only group 'A' can abl...
I was working with SN support with on a SSO issue. We resolved it in my DEV environment but now I cannot login with my admin account. He mentioned to use side_door.do but that isn't working it reroutes me to a page that says session_timeout.do. Ar...
Hi, When uploading an attachment, when prompted to encrypt or not we are presented with 2 options.Current encryption contextCm_security incident encryption context AES-128Security_incident_crypto AES-256I would like to understand the relevance to the...
Hi all,I have an incident form with the fields "Opened by" and "Opened for". A user can create a ticket for themselves (Opened by == Opened for) or create a ticket for another user (Opened by != Opened for). I would like to send out notifications whe...
Hi All , I have 1 requirement i.e: in interaction table1 reference field is created and the reference field refers to incident table records. now in interaction table if transcript field is updated then the same data needs to add a work note of th...
Hi All,We have an requirement to Set the List Views for Request to auto refresh. Is it advisable to implement this functionality ? If not, What are the disadvantage of implementing this ?Any help is much appreciated. i tried to Create a UI Action wit...
Good Morning, Quick question, is there a way to export a list of incident records grouped? I know we can view them grouped within the application but my manager is requesting it grouped so he can view via email. Thanks, Jewell
Hi, I have a list of Business services, Application services, Assignment group as well as users list which i need to upload with ServiceNow on daily basis. How do i get it loaded please? I tried to open business service list view> right click> impor...
