hi everyone, I have a flow that is triggered by a record producer (associated with the incident table) that needs to choose the "assigned to" field based on the user input on "department".the "department" field is a reference drop-down to my departme...
I have created one Button on incident form that is "Ask for approval". My requirement is when I will click on that button it triggers the flow designer which I have created for approval request. I mean it should ask for the approval to a specific per...
When the first person responds to an incident ticket. Is there a way for the system to suggest Knowledge Base articles that have already solved this issue and allow the First responder to attach those KBs to this ticket as a resolution?I would like t...
Hello all,I'm having an issue on the major incident workbench. We have comm plans that attach a series of comm tasks to a major incident: Initial, Update (Recurring), Final and Initial/Final. If the Initial communication hasn't been sent yet upon clo...
How do get count of the incident through glide aggregation
Hi,We have a requirement to search for KB articles in the caller's language in the 'search as' function of the contextual search on incidents so help desk members can attach articles in the caller's language. Therefore I would like to enable multi la...
Hello all,When you use a VTB you can add additional assignees, these assignees can also be viewed in a List view however this is not editable unless you use the VTB. I am looking to enable List edit for the Additonal Assignee List field on the Task T...
HI, Can templates be built with standard responses or questions to be used either during an Incident handling or closure to save time for the ITIL agent having to manually complete the information out every time? We are just moving ServiceNow Vancouv...
Hi cana nyone help me with scenario for there is a field called as ' related project; in change form and its a list type field and my requirment is that i have created ' related project' in change task, the value what ever is in chnage form related c...
Hi Community, I'm Try to send a soap request to one of 3rd part tool using soap outbond message. By default soap request is sending as content-type = text/xml , My 3rd party tool is rejecting content-type =text/xml it will only accept application/soa...
Hi All,I am having business rules that calculates the following fields.'Time to detect' and 'Time to diagnoise'I need to add buttons in the incident form under related links to recalculate those fields. And I need to display those new buttons only to...
Hi Team, Hope your doing well!!! i was just curious to know can we achieve the gs.isInteractive() functionality in client side.. i mean in client scripts or UI policy without using Script include. regardshemanth
Hi Team, I am trying to install ATF Test generator om the below instance and Getting error. Please look into this and help me to resolve this issue.This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configu...
Hi can anyone please help me with scenario for i have created a new field called as ' related project' in change task, i have to pass the value from the change to change tasks . change has ' related project' and change task has related project field....
I want to create a SNOW Filter to identify the incidents that were auto resolved by system and later assigned by a specific person in his name. Idea is to find the incidents that got auto resolved before an engineer takes any action.
