Automate incident search
Hi Team Is there a way to automate incident search and validation of the search result from the global search in atf. Kindly check and let me know. Thanks
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Forum Posts
Resolved! UNIX integration with ServiceNow
Hi, I have a requirment to integrate ServiceNow with UNIX server. I need to send data (short description, number etc) from incident ticket to Unix server and again get back some data back from Unix to Servicenow. Do we have any spoke available in Int...
Is there a way to generate a post incident review report on a problem?
Looking to see if there's a way to configure a post incident review (PIR) type report from a Problem ticket. Thank you!
Access issue
Hello,Couple Users are not able to log into serviceNow. I was able to impersonate user, user is active in the system. Any hint on how to fix this challenge?
Resolved! if state changes all fields are read only and assignments_group group only editable
if state changes all fields are read only and assignments_group group only editable
Resolved! getting all the sctask objects of a RITM
Hello Experts, For a RITM and i want to get all the SCTASK objects the RITM will have. Below is the script i am using. Please suggest me if it is OK or please suggest the best practice way to get it. var i=0;var arr=[]; var reqitm=new GlideRecord('s...
How can I report on the Global Searches (ts_query) and Knowledge Searches (ts_query_kb) tables
I'm trying to run a keyword search report. Are there any out of the box reports for this? Any suggestions how to report on these tables? I see that I can access the tables in the Report Writer, can I write just a simple report that will show me ev...
Need to attach an attachment from Record procedure
Hi All, I have created a Record Procedure (RP). In that RP I have created Attachment Variable.When User Clicks on submit button that attachment should be attached to target Table.But I'm unable to attach it in Target Table. Anyone please help me on t...
Resolved! Adding journal notes to incidents via script
I have an ask to update 300+ records. While this is doable, the ask includes adding notes to the update, which is always a little trickier. I'm not sure how to dotwalk or access the attached activity list to update it. var gr = new GlideRecord('incid...
ServiceNow Integration
Hi Team, I am getting the error in SOAP integration as HTTPS 500 . Can you please help how do i resolve this. Error message attached.
Incident due date in service portal is displaying different date compared to due date in form
Hi All, I am having an incident record where I'm setting the due date of the incident based on priority field. If priority is low, then due date is set to 1 hour from created date. It is working fine in the incident form. But when I open the record i...
Resolved! how to set Department value using client script type getReference
when using below client script then giving sysid of Department not display value & other fields are populating correct. var id = g_form.getReference("caller_id", data_function); function data_function(id) { g_form.setValue("u_depart...
authentication issue for inbound integration
Hello experts, We are using a service account for inbound integration. But via postman or the client's internal tool to send the inbound payload to us they are getting the issue "error": { "message": "User Not Authenticated", "detail": "Requi...
Ticket responses from outside email address not updating tickets
When there is a ticket that is already in the queue and its for an internal person but you add an outside email address, the replies from the outside address appear to be ignored even if there is a MSG ID in the ticket. I understand that new tickets ...
Resolved! below script is not working properly please check and let me know my mistake
i am trying to set one value is empty and i tried below script but still not working please check and help me anyone with my mistakevar test1 = new GlideRecord('alm_hardware'); test1.get('u_premium_service.u_number='+ritm.variables.hardware_asset...
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