Hi All, I'm getting users list from scheduled jobs to send report. present i'm adding users in "To". But actually we need add users list in "BCC". How we can add this emails in "BCC" Scheduled job script getting users: var arrayUtil = new ArrayUtil()...
hi can anyone help me with scenario for restrict order guide to submit request for all groups except two groups...(process specialist team and service now development team), in order guides even though in Available for groups i have given the names f...
Hey Team, Looking into the Service Now App inside Slack and testing the Create an Incident feature. It creates a ticket successfully but I want to run a business rule on the ticket as it doesn't add any categories or assignment group. I have searched...
Hi People,I have a request, On the Incident Form, the 'Assigned to' field should be accessible to the user only if he is a member of the current Assignment Group or make it read-only otherwise. I've tried to use the OnLoad Client Script but, it's not...
By default, when you click on a record displayed in Incident's Related Search Results, the "cxs_popup" view will be displayed as a popup.I want to display a specific view instead of "cxs_popup". Can it be set to a view other than cxs_popup?
I want the 'itil' users to have partial visibility of HR Incidents when searching for them via global search and via list view,The partial visibility would mean being able to see:- Incident number- Short description- Assignment group Note: We have cr...
How to populate Service offering based on the selected Configuration item on the incident form
Hello, For the domain seperated instance,I am trying to use OOB widgets and indicators for the dashboard creation but data is not showing thats why I gone through the PA dashboards product documents and found one plugin i.e.com.snc.pa.domain_support ...
hi can anyone let me know about the code wrong i have written for the below code: my requirment is that in change form whenever type is normal or expedited i want to display a check box called ' peer review field to show and make mandatory but here i...
I have an ask to limit who can assign a specific group (group_a) to an incident, based on the users membership in select other groups (group_x, group_y, group_z). I created a Business Rule that triggers when the Assignment group changes to group_a ...
I trying to create ATF for Incident creation using Record Producer in the Global scope using ESS or SP.I am getting the error 'FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined' afte...
How to capture the emojis in the update set.
Hello,I am trying to create first call resolution rate(last 7days) Report for the incident table but I am unable to understand which table use for the report (Incident or Incident_matrics table).could you please help here, how can I create the report...
| User | Count |
|---|---|
| 8 | |
| 5 | |
| 2 | |
| 2 | |
| 2 |
