Duplicate additional comments

SParker12
Tera Contributor

‎01-11-2024 12:13 PM

Hello,

 

I'm facing an issue where when a user responds to their incident through email or on the incident form. The additional comments on the activity stream displays three times in a row at the processed at the same time. I checked business rules and did not find current.update() on the incident table. Not sure what could be causing it to happen.

  • 549 Views
3 REPLIES 3

Maik Skoddow
Tera Patron
Tera Patron

‎01-11-2024 08:24 PM

Hi @SParker12 

without any more details or insights into your instance, it is not possible to answer your question seriously.

Maik

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-12-2024 02:46 AM

Hi @SParker12 

 

Where you want to duplicate and what is use case?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Community Alums
Not applicable

‎11-26-2024 07:59 PM

Hi @SParker12 ,

 

I'm having the same issue, the duplicated comments have:

+ Type is empty (the original one is Audit), Update number is 0, the Update time is exactly as the original one and with the same user.

 

This happens in multiple instances of different customers as well ! It's strange that ServiceNow should have known about this and I expect more users report on this issue.

0 Helpfuls