Hi all, Could you please let me know how "reopen count" field works on the incident form?Based on what it will update the count?As far as I know whenever state changes from Resolved to in progress it gets updated. For example: Caller rejecting the so...
We have written client scripts in global scope & workspace scope to show info message in agent workspace but that message is not populating in agent workspace view. Can you please guide on how to show error messages/info messages in agent workspace v...
For some reason, the contextual search on my incident form is not returning any results. It is working fine in dev instance but not in test:What could be the possible reason?
For example i'm a user of "xyz" assignment group and I want that when a new incident\task assigned or routed to "xyz" then it should be assigned automatically to a user of "xyz" group.I have tried by creating a assignment rule where in the filter I h...
Hi All, Can some one tell me about the Notification Preference that has SLA Breached What is the use of it? I need a notification to send me. when SLA has breached to other assignment group which i am not part of it.
Hello We have enabled IMAP oAuth2.0, but the connection is timed out or authentication error.We have given all oAuth entity scope in app registry.Unable to connect to the servicenow.port 993.While manually login to the outlook, we can see that the ma...
Hi Team, I have created the widget to show all the priority 1 incidents on the form. But i don't have an idea how to add the hyperlink and edit option access to the incident. I would appreciate your assistance in adding it to the script. HTML Templat...
I want to show only Group members in Assigned to field for group selected in Assignment Group. How to achieve it?
My requirement is to update a user X(new record) in incident records (say 106) which is active and where watchlist contains user Y so query is like active=true^watch_listLIKExxxxd882b1ab900cf0a914c59dxxxxI want to do below :move watch list in array T...
I set two category choices as inactive on my custom table. When I use the record producer form, those choices are still visible. How do I set them as inactive on my record producer?
In our instance we are trying to track incident sources, without compromising the contact type data. According to the ServiceNow documentation, contact type is the manner of which the user contacted for help (phone, email, chat...). On top of that we...
Is there a way to sort the individual stacks or categories in a bar chart to go from lowest to highest count? For example, I would like this bar chart to go from the group designated as the lowest offender to the highest offender.
I am adding a certain user list to cc using mailscript and i am getting values in logs but how can we verify that it is including all the required users in CC field ? as email logs are giving only 'to' list of that notification in recipients
I am new to ServiceNow. I have created a field u_inc_reason on the incident form, and also created a field u_prb_reason on the problem form. I want the value from the incident (u_inc_reason) to be copied to the problem record when the create proble u...
Hi, A problem record is creating automatically, when we click on promote to major incident button on incident. Any idea how it is creating? is this a OOB functionality? Thanks.
