Email notification - format change

[Vamsi_Y]

Hi Everyone,

How to change email format mail notification format to be updated. Can you please help me?

Please find the attachments.

Thanks,

Vamsikrishna.

[Tony Chatfield1]

Hi, with no clear details of where\how you have configured your incorrect notification it is not possible for the community to review and advise. Your post mentions email format, but I suspect from your partial screenshots that your issue is with the way an inbound action is populating email content into a comments\journal field?
If the message\payload format is not including new lines, you should be able to utilize standard javascript string replaceAll() method to replace '.' with '.\n' or similar.

JavaScript String replaceAll() Method (w3schools.com)

[Vamsi_Y]

Hi Tony,

Task:- we are adding any comments on the incident the email is triggered in an incorrect format. we are looking correct format. Could you please find the attached screenshot.

NOTE:- we are looking for correct format screenshot type. 

Thanks,

Vamsikrishna.